IT Support

• Experience working with Creating Desktop Images using MDT, Managing SCCM Clients, SCCM Task Sequences, GPO's, Security Policies, Design Documentation, Operational Procedures, Training Support Teams, Deploy High Quality MSI Packages • Hands-on working experience in Microsoft Office 365, MS EDGE, Kaspersky Antivirus, MDM tools, MAC OS, iOS, and performance management utilities. • Network troubleshooting and good knowledge in Networking, Internet Protocols and Wi-Fi. • Management and administration of a domain-based machines running Microsoft Windows Server s. Manage, administer, and troubleshoot Mobile devices and Voice telephony. • Troubleshooting system and diagnosing and solving hardware/software faults. • Administering, troubleshooting network connectivity in a LAN/WAN environment. • Develop sound understanding of IT operations and related applications and IT systems as well as business related processes and procedures • Install, upgrade, support and troubleshoot Enterprise Applications running windows, Citrix, network applications, printers, computer hardware any other peripheral equipment • Knowledge on Avaya/Cisco Telephony Products (including Cisco Unified Call Manager, Cisco Voice Mail Solution, Session Manager, Communication Manager, Communication Manager Messaging, Agile Communication Environment, Application Enablement Services, Presence Services, Session Border Controller) • Hands on experience working with mobile devices such as iPhone, iPads, and Mobile Device Management tools eg: Airwatch, lntune etc. • Responsible for building technical documentation, reports, guidelines, procedures and ensure they are shared with users. • ITIL 4 Foundation Certification Working in 24 *7 Shifts is Mandate Documentation of network infrastructure, procedures and policies and other networking related work. • Works with vendor support contacts to resolve technical issues within the desktop environment • Identify risky activities and take responsibility on action taken • Work on roster to cover 24x7 operations • Comfortable to communicate with Senior managers and VP • Preferred Minimum Level of Education: Bachelor's degree • Education Specific Requirements: Computer science, Information technology • Systems, Licensing, Language or Certification Requirements ITSM system, Manage Engine, Summit IT, ServiceNow