IT Onsite Support Technician

Job Description We are looking for an On-Site IT Support Technician to provide hands-on 1st and 2nd line IT support within a modern, Intune-managed workplace. Responsibilities include end-user support, device enrolment, Microsoft Intune, Company Portal, Microsoft 365, application deployment, and general hardware and software troubleshooting. The role also includes meeting room and collaboration support, including Microsoft Teams, video conferencing, displays, cameras, microphones, and connectivity troubleshooting. Strong technical skills and a professional, client-facing approach are essential. Previous experience within a corporate environment is required, ideally within a law firm or legal services environment. WHO WE ARE: AVI-SPL is a digital enablement solutions provider transforming how people and technology connect to elevate experiences, create new value, and enable organisations to thrive and grow. We are the largest provider of collaboration technology solutions, including our award-winning managed services. Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe success starts with a strong team and that an inclusive and diverse workplace moves us all forward. WHAT YOU’LL DO: As an On-Site IT Support Technician, you will provide hands-on 1st and 2nd line IT support within a modern corporate workplace, with a strong focus on Microsoft Intune, endpoint management, device deployment, Microsoft 365 and end-user support. A key part of the role will be supporting the full device lifecycle, including Windows device enrolment, Intune registration, Company Portal configuration, application deployment, compliance troubleshooting, device builds and user onboarding. Alongside your core IT responsibilities, you will provide support for professional AV and collaboration technologies across meeting rooms, boardrooms and shared spaces, including Microsoft Teams Rooms, Crestron, Biamp, Cisco and Poly systems. The position is highly user-facing and requires someone with previous experience supporting users within a professional corporate environment. Experience within a law firm or legal services environment is highly desirable. KEY RESPONSIBILITIES IT Support – 1st & 2nd Line Provide hands-on 1st and 2nd line IT support to users within a professional corporate environment. Troubleshoot Windows 10/11 laptops, desktops, peripherals, mobile devices and meeting room PCs. Diagnose and resolve hardware, software, network connectivity and user-profile issues. Support new starters, leavers, device replacements and equipment refresh activities. Prepare and configure laptops and other endpoint devices for users. Support Active Directory and Entra ID-related user and device issues within agreed permissions. Troubleshoot authentication, password, MFA and access-related issues. Manage incidents and service requests through the client's service desk platform, ensuring accurate documentation and timely resolution. Provide desk-side, remote and walk-up support while maintaining a high level of customer service. Microsoft Intune / Endpoint Management A strong practical understanding of Microsoft Intune and endpoint management is essential for this role.