IT Officer

**Position Overview** The IT Officer will be responsible for the full range of the school's information technology needs — hardware, software, network, security systems, and day\-to\-day technical support for staff and students. The role requires a hands\-on, reliable, and proactive individual comfortable working independently in a school environment. **1\. Hardware Management** * Maintain and troubleshoot all school laptops, desktops, and tablets (staff and student devices) * Manage and maintain printers, scanners, and photocopiers (including toner/consumables tracking and vendor coordination for repairs) * Maintain projectors, smart boards, and classroom AV/display equipment * Manage CCTV cameras: installation, maintenance, footage storage, retention, and retrieval when needed * Maintain networking hardware: routers, switches, access points, and cabling * Maintain servers and any on\-site IT storage/backup systems * Keep an up\-to\-date inventory/asset register of all IT equipment, including who each device is assigned to and its service history * Track warranties and coordinate repairs or replacements with vendors **2\. Software \& Systems Management** * Install, update, and maintain software across all school devices * Manage antivirus, firewall, and other cybersecurity tools * Manage the school management system / student information system (SIS) * Manage learning platforms (e.g., Google Classroom, Microsoft 365\) and classroom apps * Track software licenses and renewal dates (Microsoft, antivirus, exam software, etc.) * Create and manage staff and student user accounts, email addresses, and password resets * Apply content filtering and safeguarding controls for student internet access **3\. Network \& Infrastructure** * Ensure reliable Wi\-Fi and internet connectivity across the school * Monitor network performance and resolve connectivity issues * Liaise with internet service providers when needed * Maintain regular data backups and have a basic disaster recovery plan in place **4\. Staff \& Student Support** * Provide day\-to\-day IT helpdesk support to staff and students * Respond to IT issues within an agreed response time (to be defined, e.g., same\-day for urgent issues) * Provide basic training to staff on new tools, systems, or devices * Support teachers with classroom technology during lessons when needed **5\. Procurement \& Reporting** * Recommend new equipment or upgrades based on school needs and budget * Source quotes and coordinate purchases of IT equipment with management * Provide a periodic (e.g., monthly) report to management on IT status, issues, and recommendations **6\. Requirements** * Proven experience in an IT support or IT administrator role (school experience preferred) * Working knowledge of networks, hardware troubleshooting, and common school software systems * Good communication skills and ability to explain technical issues to non\-technical staff * Ability to work independently and manage priorities across multiple tasks * Provide additional IT support during exam periods, including online/computer\-based testing platforms. Ensure exam\-related systems and devices are tested and ready in advance * Available to join immediately Salary budget is 500\-600 OMR per month \+ benefits Application Question(s): * What is your expected salary in OMR per month? * How many years of IT work experience do you have in a school or university? Work Location: In person