IT Executive

• Provide Tier 1 & 2 hardware, software, and remote technical support to minimize end-user downtime. • Handle workstation deployment, configuration, OS installations (Windows/Mac), and software patching. • Manage helpdesk ticketing queues to ensure prompt resolution and clear user communication. • Support daily network operations, including LAN/WAN, Wi-Fi, routers, switches, and firewalls. • Manage user accounts, access controls, and security policies via Active Directory / Microsoft 365. • Execute regular system backups, monitor data integrity, and support disaster recovery plans. • Maintain an accurate inventory of corporate IT hardware, peripherals, digital assets, and software licenses. • Oversee IT onboarding and offboarding procedures for hardware setup and account provisioning. • Liaise with third-party IT vendors, ISPs, and suppliers to manage equipment repair and procurement. • Monitor vendor performance against SLAs to ensure high-quality service delivery. • Bachelor’s degree in Computer Science, IT, or a related discipline. • 3–5 years of experience in IT Helpdesk, Tech Support, or System Administration. • Strong expertise in hardware/software troubleshooting and Windows/Mac deployment. • Hands-on experience with Active Directory, Microsoft 365, and user access management. • Solid grasp of core networking (LAN/WAN, Wi-Fi, VPNs, TCP/IP, DNS). • Experience with system backups, disaster recovery, and IT asset management. • Proven background in vendor management, hardware procurement, and SLA monitoring. • Excellent problem-solving, communication, and user support skills.