IT & ERP Systems Specialist

Location: Riyadh, Saudi Arabia Employment Type: Full-Time Department: Information Technology Job Purpose The IT & ERP Systems Specialist will be responsible for overseeing the company's ERP system, business applications, IT infrastructure, and information security. The role requires a technically competent professional capable of managing external software vendors, reviewing development requirements and deliverables, supervising system implementations and migrations, and ensuring technology investments are cost-effective and aligned with business needs. A key responsibility is to protect the company's interests by identifying technical deficiencies, preventing unnecessary change requests, challenging unjustified vendor charges, and ensuring all contractual deliverables meet agreed requirements. Key Responsibilities • ERP Management: Administer, maintain, and continuously improve the company's ERP system, ensuring reliability, efficiency, and alignment with business operations. • Vendor Management: Act as the primary technical contact with ERP providers, software developers, and IT vendors, overseeing their performance, commitments, and deliverables. • Requirements Analysis: Gather, review, and document business and technical requirements, identifying gaps, ambiguities, and dependencies before development begins. • Change Request Control: Independently evaluate vendor change requests, technical proposals, and development quotations to prevent unnecessary costs, duplicated work, and charges for previously agreed requirements. • Technical Quality Assurance: Review and test software deliverables, ERP enhancements, and integrations against approved specifications, ensuring defects and incomplete implementations are corrected before acceptance. • System Implementation & Migration: Coordinate ERP upgrades, software migrations, data transfers, and system integrations while ensuring data integrity and minimal operational disruption. • Software & Application Management: Oversee the company's business applications, software licensing, integrations, and technology solutions. • IT Infrastructure Administration: Manage corporate email systems, user accounts, directory services, computers, networks, and related IT infrastructure. • Information Security: Implement and maintain cybersecurity controls, access permissions, endpoint protection, backups, and disaster recovery procedures. • Cost Optimization: Monitor IT expenditures, vendor contracts, software subscriptions, and development budgets, identifying opportunities to reduce costs and vendor dependency. • Technical Documentation: Maintain accurate records of system configurations, development specifications, vendor commitments, testing results, and implementation changes. • Internal Technical Support: Provide technical assistance to employees and management, troubleshoot system issues, and coordinate resolutions with external providers when necessary. • Continuous Improvement: Recommend automation, system enhancements, and technology improvements that increase operational efficiency and deliver measurable business value. Qualifications & Experience • Bachelor's degree in Information Technology, Computer Science, Information Systems, Software Engineering, or a related field. • Minimum 5 years of relevant experience in ERP administration, enterprise applications, IT systems management, or software implementation. • Proven experience managing ERP vendors, software development projects, and system integrations. • Demonstrated ability to review technical specifications, evaluate development quotations, and independently assess vendor deliverables. • Practical experience in requirements analysis, software testing, UAT, and change management. • Experience administering corporate email, Microsoft 365, user directories, and IT security systems. • Experience with ERP implementation, upgrades, or data migration projects. Technical Skills • Strong understanding of ERP architecture, configurations, workflows, and integrations. • Working knowledge of SQL, relational databases, REST APIs, and JSON . • Familiarity with Microsoft SQL Server, .NET, and C# is advantageous. • Experience with Microsoft 365, Active Directory, Windows environments, and network administration. • Knowledge of software development lifecycles, requirements documentation, testing, and technical acceptance. • Understanding of cybersecurity, access management, backup, and disaster recovery practices. • Bachelor's degree in Information Technology, Computer Science, Information Systems, Software Engineering, or a related field. • Minimum 5 years of relevant experience in ERP administration, enterprise applications, IT systems management, or software implementation. • Proven experience managing ERP vendors, software development projects, and system integrations. • Demonstrated ability to review technical specifications, evaluate development quotations, and independently assess vendor deliverables. • Practical experience in requirements analysis, software testing, UAT, and change management. • Experience administering corporate email, Microsoft 365, user directories, and IT security systems. • Experience with ERP implementation, upgrades, or data migration projects. • Strong understanding of ERP architecture, configurations, workflows, and integrations. • Working knowledge of SQL, relational databases, REST APIs, and JSON . • Familiarity with Microsoft SQL Server, .NET, and C# is advantageous. • Experience with Microsoft 365, Active Directory, Windows environments, and network administration. • Knowledge of software development lifecycles, requirements documentation, testing, and technical acceptance. • Understanding of cybersecurity, access management, backup, and disaster recovery practices.