ICT Engineer

Job Summary Operate and maintain ICT facilities, networks, and firewalls at the UAE branch and provide end-user technical support. Support ICT infrastructure setup, relocation, operation, and demobilization at MENA project sites through business travel and remote assistance. Roles and Responsibilities • Install, configure, and maintain switches, wireless access points, controllers, and LAN/WAN infrastructure. • Investigate and resolve network connectivity and performance issues. • Operate firewall policies, NAT, and VPNs; analyze logs and troubleshoot faults. • Maintain configuration backups and support patches and firmware upgrades. • Inspect and maintain server rooms, servers/NAS, racks, cabling, and UPS equipment. • Support PCs, printers, business applications, and video conferencing equipment. • Support file sharing, access permissions, backups, and employee equipment onboarding/offboarding. • Support project ICT setup, relocation, and demobilization through site visits and remote assistance. • Coordinate cabling and equipment installation, verify installation quality, and perform functional tests. • Coordinate telecom service activation, changes, cancellation, and fault resolution with service providers. • Maintain ICT asset records, support quotations and purchasing, and update diagrams and operational documentation. • Apply company security policies and provide after-hours maintenance and emergency support when required, in accordance with company policies.Company Description Education: Bachelor s Degree or diploma in Telecommunications, Networking, Computer Engineering, or a related field. Experience: • Minimum 10 years of hands-on experience in ICT infrastructure implementation and operations. • Experience operating and troubleshooting enterprise networks and firewalls. • Experience maintaining office ICT facilities and providing end-user support. • EPC, construction, or engineering project experience preferred. Knowledge or Certification: • TCP/IP, VLANs, switching, routing, DHCP, and DNS. • Firewall security policies, NAT, VPNs, and log analysis. • Copper and fiber cabling, communication racks, patch panels, and MDF/IDF infrastructure. • File servers, NAS, access permissions, backups, and endpoint security. • Understanding of diverse computer systems and networks • Knowledge of internet security and data privacy principles • Stay updated on hardware and software he is dealing with. Technical and Behavioral Competency: • Ability to configure and troubleshoot networks and firewalls and analyze diagnostic logs. • Ability to interpret ICT drawings, verify installations, and prepare technical documentation. • Effective user support and coordination with telecom providers and vendors. • Advanced knowledge of computer hardware, software, and networks. • Ability to troubleshoot complex computer problems. • Advanced knowledge of Microsoft Office applications. • Advanced knowledge of operating systems such as Windows and Linux. • Good communication and interpersonal skills. • Strong problem-solving and analytical skills. • Attention to detail and accuracy. • Willingness to learn and adapt to new technologies. • Ability to work under pressure and meet deadlines. • Experience with Cisco network equipment, Palo Alto Networks firewalls, or Cisco ISE. • Experience with fiber testing, P2P wireless links, NAS/backups, or CCTV/NVR systems. • CCNA or higher, or an equivalent networking/security certification.