Housekeeping Supervisor

• Supervise and coordinate the daily activities of Room Attendants, House Attendants, Public Area Attendants • Assign daily work schedules, room allocations, and special projects according to occupancy levels and operational requirements. • Ensure all guest rooms, corridors, public areas, and service areas are cleaned and maintained according to brand standards. • Ensure proper handling and reporting of Lost & Found items according to hotel procedures. • Monitor DND (Do Not Disturb) rooms and ensure appropriate follow-up procedures are followed. • Respond promptly and professionally to guest requests, concerns, and complaints • Lead, motivate, coach, and support the housekeeping team to achieve departmental objectives. Assist with performance evaluations and development plans • Control and monitor the usage of cleaning supplies, guest amenities, linen, uniforms, and equipment. • Assist with monthly inventories of linen, guest supplies, and housekeeping materials • Monitor stock levels and report shortages promptly • Ensure housekeeping equipment is maintained and used safely and correctly • Complete daily inspection reports, discrepancy reports, and shift handovers • Strong understanding of housekeeping operations and hotel standards. • Excellent leadership and team management skills. • Strong attention to detail and quality control. • Good communication and interpersonal skills. • Ability to handle guest complaints professionally. • Knowledge of cleaning chemicals, equipment, and safety procedures. • Inventory and stock management skills. • Proficiency in hotel systems (PMS) and Microsoft Office applications. • Ability to work under pressure and manage multiple priorities. • Good command of English; additional languages are an advantage