Health Support Associate

Responsibilities: •Process Medical Claims & Pre-Approvals: Accurately review, approve, or reject medical claims and pre-authorization requests based on policy terms and medical history. •Ensure Compliance & Accuracy: Apply your knowledge of insurance policies, medical codes (CPT, ICD, DRG), and regulations to ensure all decisions are compliant and precise. •Manage Patient Cases: Handle a variety of cases, including high-cost approvals, international patient referrals, and hospital admissions, while focusing on cost containment. •Provide Stellar Customer Service: Interact directly with members, clients, and healthcare providers via phone and email to clarify insurance matters and resolve queries. •Maintain Confidential Records: Meticulously manage and update electronic health records, ensuring all data is handled in strict confidence and in line with GDPR. •Achieve Key Targets: Work within a team to deliver on departmental Key Performance Indicators (KPIs) and Turnaround Time (TAT) goals. • Valid OID with Secondment • A Bachelor's degree in Medicine or a related field is preferred. • Male candidates only • 1-3 years of relevant experience in medical claims processing, pre-approvals, or a similar role. • Preferred Nationality :Lebanese, Syrian, Jordanian, Palestinian, Tunisian ,Yemeni , Algerian , Moroccan. • Strong knowledge of medical terminology, insurance policy interpretation, and medical coding. Excellent computer skills, including proficiency in Microsoft Office (Excel, Word, Outlook).