Head of Product

Key Accountabilities Product Vision & Strategy • Own and continuously evolve the product vision, strategy and portfolio roadmap, aligned with business goals, market opportunities and customer needs. • Translate strategy into prioritised outcomes and investment priorities, holding the Product team accountable for developing robust business cases and engaging Finance early. • Establish portfolio-level goals, KPIs and success metrics, ensuring accountability for customer, commercial and operational performance. • Advise executive leadership on product opportunities, market trends and risks, and represent the Product function with clients, vendors and strategic partners. Portfolio Governance & Delivery • Own the integrated roadmap across products and platforms, governing prioritisation and balancing customer value, business impact, dependencies, capacity and risk. • Establish standards and operating principles for product discovery, delivery and lifecycle management. • Lead roadmap and portfolio reviews, resolve cross-functional dependencies and make transparent trade-off decisions. • Monitor portfolio performance against agreed KPIs, drive corrective action where outcomes fall short, and manage approved product budgets and third-party product expenditure. Product Leadership & Talent • Lead, coach and develop the Product team, establishing high standards for product managers who own outcomes end-to-end, communicate clearly and take accountability for execution and results. • Build product management capability and succession pipelines, fostering a culture of decisiveness, written clarity and outcome ownership. • Establish and continuously improve the Product operating model, governance frameworks, templates and ways of working. • Promote a customer-centric, data-driven and disciplined culture, supported by consistent reporting, accountability and follow-through. AI & Future of the Function • Define how AI can transform product discovery, delivery and decision-making, adapting team structures, roles and capabilities as the technology evolves. • Establish standards for AI-enabled product practices, including evaluation frameworks, human-in-the-loop safeguards and build-versus-buy and vendor selection decisions. • Maintain a strong working knowledge of AI capabilities and collaborate with Technology and Data teams to identify genuine product and commercial value while avoiding technology-led decisions without clear business justification. Cross-Functional Leadership & Risk • Build strong senior-level relationships across Technology, Finance, Marketing and Operations to align priorities and business outcomes. • Communicate roadmap decisions, progress and trade-offs clearly to executive leadership, internal stakeholders and external partners. • Identify and mitigate risks relating to product strategy, delivery, adoption, information security, privacy and third-party dependencies. • Demonstrated ability to define product vision and strategy and translate them into prioritised, outcome-based roadmaps at enterprise scale. • Strong portfolio governance, prioritisation and investment decision-making capabilities across multiple products and platforms. • Strong commercial acumen, including business case development, value realisation and ROI analysis, with sound judgement on what to own directly versus delegate. • Proven leadership, coaching and organisational capability-building skills, with a track record of improving product team performance and standards. • AI-driven product leadership, including a strong working knowledge of AI, the ability to evaluate build-versus-buy decisions, and the capacity to adapt team structures and skills as technology evolves. • Excellent executive communication, stakeholder management and influencing skills across technical and non-technical audiences. • Sound judgement under ambiguity, with the ability to operate strategically while engaging in operational detail when required.