Guest Relation Executive (2 months)

• Act as the primary point of contact for guests, ensuring a seamless check-in and check-out process that enhances their experience. • Anticipate guest needs by actively listening and engaging in conversation, offering tailored recommendations for services and amenities. • Resolve guest complaints promptly and effectively, ensuring satisfaction and turning potential issues into positive experiences. • Minimum of 2 years of experience in a guest service role within the hospitality industry, demonstrating a proven track record of excellence. • Certifications in customer service or hospitality, such as CHSE or similar, are highly regarded and enhance credibility. • Experience in luxury hotels or resorts is preferred to align with the expectations of high-end clientele. • Fluency in English is required, with proficiency in additional languages being a significant advantage for diverse guest interactions. • Strong technical skills in property management systems and Microsoft Office Suite to streamline operations and guest communication. • Exceptional interpersonal skills that foster positive relationships and create memorable guest interactions.