Generalist Service Representative I

Main mission This position is accountable for installing, inspecting, maintaining, troubleshooting and repairing customer equipment. FSR will maintain, retrofit, and provide technical support for all Schneider products, both in the shop and on site. Work on competitive equipment may also be part of the role. Experimented FSR will share and provide technical instruction and guidance to new and less experienced FSR. He will perform warranty and recall work. Test circuits and equipment utilizing various tools and machines such as computers, software, workstations, circuit diagram, etc. Analyze malfunctions in equipment and interpret maintenance manuals, using knowledge of systems and electronics to isolate and correct issues. FSR must be available to: respond to emergency calls and for intervention, maintain service equipment, tools and documentation, and identify sales opportunities. Any intervention will have to be prepared and performed in total respect of safety guidelines (prevention plan, protection equipment ) Activities and areas of responsibility • Comply with Safety and cyber security policies, practices and procedures • Perform Startup/Commissioning on Schneider Electric product & possible competition equipment. • Perform Preventive, scheduled and unscheduled Maintenance on equipment • Analyze and interpret technical procedures, governmental regulations, different problems on our equipment and provide appropriated answer • Analyze and explain reports results to customers and management • Certification & accreditation could be required vs Business and Country regulations. • Proactive participation to team collective initiatives & management meetings to achieve departmental and company goals (SIM1) • Understand scope of work, respect time allocation to perform job and ensure full traceability (timesheet, change order etc..) • Support planners, coordinators, project manager to get good customer site condition understanding • Escalate quality or technical issue detected on field • Understand Ecostruxure offer and provide technical explanation to customers • Use all digital tools designed for SE FSR • Track Installed Base (serviceable assets) • Advise customers on different opportunities to optimize its install base and create lead generation business opportunities • Perform basic audits of customer s electrical systems and equipment (MPS walktrough) • Perform Field Services Operations by providing best in class customer experience and promote Schneider signature Main interactions • Customers • Planners / Operations leaders / Technical support / Quality / Project Manager • Commercial team Key Success Factors • Strong Customer orientation mindset • Strong Technical knowledge on Schneider Electric Products and Servicable Assets • Willingness to learn new competencies (Technical, Digital, soft skills ) • Collaborative attitude with internal entities (Planners, Inside Sales, Technical Support ) • Use all digital tools designed for SE FSR Performance measurement (KPI S) • Number of accident / safety process & PPE respected / cyber deviation • timesheet adherence / percentage of deviations justified • Number of asset tracked per quarter & Workorder with Install Base details information • Number of lead created per month & NSS percentage • FSR digital toos (clocking / ServicesMax GO / Enablon / TIPI / Onsite adoption Rewards designed for you Our Total Rewards is our way of saying: We see you and we value you. It s more than just pay and benefits it s a meaningful investment in you. It is designed to help you perform, grow, feel safe, and elevate your potential. The package helps you care for yourself and your family, plan your future, grow your skills and career, collaborate in an inclusive workplace, and contribute to your community. At Schneider Electric, we re here for what matters most to you. Discover more at our Career Page. * Country-specific programs and initiatives may be available. Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric apply today!