Front Office Receptionist

We are seeking a professional and friendly Front Office Receptionist to join our team in Kuwait City, Kuwait. As the first point of contact for our guests, you will play a crucial role in creating a welcoming and efficient environment, ensuring exceptional customer service throughout their stay. • Greet and welcome guests in a warm and professional manner • Perform efficient check-in and check-out procedures • Handle reservations, cancellations, and modifications accurately • Respond to guest inquiries and provide information about hotel services and local attractions • Manage incoming calls and emails promptly and courteously • In charge of planning of the FO department during the night. • Ensure timely submission of all relevant reports and information to all departments in the morning. (GM, Finance, F&B, FO ). • Ensure applying the Night Auditor policy & procedure attached to Job Description. • Process payments and maintain accurate financial records • Coordinate with other departments to fulfill guest requests and resolve issues • Ensure the reception area is clean, organized, and presentable at all times • Assist with administrative tasks as needed • Stay updated on hotel policies, promotions, and events to provide accurate information to guests • Previous experience in a customer-facing role, preferably in hospitality • Excellent communication and interpersonal skills • Fluency in English and Arabic; additional languages are a plus • Strong organizational skills and attention to detail • Ability to remain calm and professional under pressure • Flexibility to work in shifts, including evenings, weekends, and holidays • Basic computer skills and familiarity with hotel management software • Knowledge of local attractions and services in Kuwait City • High school diploma or equivalent; higher education in hospitality is a plus • Positive attitude and enthusiasm for delivering exceptional customer service • Ability to multitask and prioritize in a fast-paced environment