Front office Associate- Arabic Speaker

• Guest Services & Operations: • Welcome and greet guests with a warm, friendly demeanor aligned with Citymax brand standards. • Manage efficient and accurate check-in and check-out processes for individuals and groups. • Act as the primary point of contact for Arabic-speaking guests, ensuring their inquiries, requests, and preferences are understood and promptly addressed. • Handle guest complaints or concerns with empathy and professionalism, escalating to the Duty Manager when necessary. • Provide accurate information regarding hotel facilities, local attractions, and services. Revenue & Cashiering: • Promote and upsell room upgrades, F&B outlets, and other hotel services to maximize revenue. • Process guest payments, handle cash drawers, perform currency exchange, and ensure accurate end-of-shift cashiering and reporting. • Ensure all billing and guest accounts are accurate and settled upon departure. Coordination & Compliance: • Coordinate seamlessly with Housekeeping, Engineering, and F&B departments to fulfill guest requests and resolve room-related issues. • Ensure strict compliance with local government regulations (e.g., DTCM, local police registration portals) for guest identification and reporting. • Maintain the cleanliness and professional appearance of the front desk and lobby area. • Follow all hotel safety, security, and emergency procedures. • Degree or Diploma in Hospitality Management, Tourism, or a related field. • 2 to 5 years of experience in Front Office or Guest Services within the hospitality industry (experience in mid-market or high-volume hotels is a plus). • Language Requirement: Must be a fluent/native Arabic speaker with excellent proficiency in spoken and written English . Functional Skills • Hands-on experience with Hotel Property Management Systems (PMS), such as Opera or Protel. • Strong understanding of front desk operations, reservation procedures, and cashiering. • Familiarity with local tourism and hospitality regulations (e.g., Dubai Police/DTCM systems if based in the UAE). • Proven ability to upsell hotel services and handle cash accurately. Behavioral Competencies • Customer-Centric: Passionate about delivering exceptional guest service with a positive, "can-do" attitude. • Communication: Excellent interpersonal skills with the ability to engage confidently with guests from diverse cultural backgrounds. • Problem-Solving: Quick thinker who can handle high-pressure situations, resolve guest issues tactfully, and remain calm during busy periods. • Team Player: Collaborative mindset with the ability to work well alongside other departments. • Flexibility: Willingness to work flexible hours, including night shifts, weekends, and public holidays as per operational requirements. Preferred Attributes • High energy and an approachable, vibrant personality that fits the Citymax brand identity. • Strong attention to detail, especially regarding guest profiles, billing, and system data entry. • Culturally aware, with a strong understanding of Middle Eastern hospitality nuances and guest expectations.