Job description
• Assist in delivering food orders from the kitchen to guests promptly and efficiently.
• Ensure all food orders are accurate, complete, and presented according to hotel standards before serving.
• Coordinate with kitchen and service teams to ensure smooth and timely food delivery.
• Ensure food is served to the correct table and guest according to the order.
• Maintain proper food handling, hygiene, and safety standards at all times.
• Assist waiters and waitresses in setting up tables, clearing used plates, and preparing tables for the next guests.
• Ensure food is served at the correct temperature and with appropriate garnishes and accompaniments.
• Communicate any special guest requests, dietary restrictions, or food allergies to the kitchen and service team.
• Respond politely to guest inquiries and assist with basic requests when required.
• Monitor tables and assist in replenishing water, cutlery, napkins, and other dining essentials.
• Maintain cleanliness and organization of service stations, food pickup areas, and restaurant equipment.
• Assist in preparing the restaurant before service and completing closing duties after service.
• Support the F&B team during busy periods to ensure efficient restaurant operations.
• Develop good knowledge of the restaurant menu, food ingredients, and daily specials.
• Report any guest complaints, food quality concerns, or service delays to the supervisor or manager immediately.
• Follow the hotel's grooming, personal hygiene, and appearance standards at all times.
• Handle plates, trays, glassware, and service equipment carefully to prevent damage or accidents.
• Work closely with colleagues to maintain teamwork and deliver an excellent guest experience.
• Be flexible and assist in other F&B outlets or service areas when required.
• Perform any other duties assigned by the supervisor or manager.
Qualifications
• Previous experience in a restaurant, hotel, or hospitality environment is preferred.
• Basic knowledge of food and beverage service standards.
• Good communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Physically fit and able to stand and walk for extended periods.
• Positive attitude, teamwork, and willingness to learn.
• Basic English communication skills.
• Flexibility to work shifts, weekends, and public holidays.
• Previous experience in a restaurant, hotel, or hospitality environment is preferred.
• Basic knowledge of food and beverage service standards.
• Good communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Physically fit and able to stand and walk for extended periods.
• Positive attitude, teamwork, and willingness to learn.
• Basic English communication skills.
• Flexibility to work shifts, weekends, and public holidays.
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