Food & Beverage Supervisor

THE MISSION? Lead the Vibe: Set the tone for every shift by motivating, coaching, and empowering your team to deliver exceptional service with Mama s signature energy. Service Excellence Champion: Ensure every guest enjoys a seamless and memorable dining experience, from the first hello to the final goodbye. Floor Management Pro: Oversee daily operations, coordinate service flow, and make sure every table, guest, and team member gets the attention they deserve. Guest Happiness Hero: Handle guest feedback and resolve concerns with professionalism, empathy, and a touch of Mama magic. Coach & Develop Talent: Mentor and support your team, providing guidance, training, and encouragement to help everyone reach their full potential. Master of Standards : Ensure that service, presentation, hygiene, and safety standards are consistently met and exceeded. Sales & Upselling Star: Drive revenue by promoting menu highlights, special offers, and creating opportunities to enhance the guest experience. Problem Solver Extraordinaire : Think fast, act smart, and solve operational challenges before they impact the guest experience. Communication Guru: Build strong relationships between the kitchen, bar, and service teams to ensure smooth and efficient operations. Brand Ambassador: Bring Mama Shelter s unique personality to life and inspire your team to deliver authentic hospitality every day. Qualifications MADE FOR YOU? ONLY IF You thrive under pressure : Busy service periods energize you, and you know how to keep your team focused and motivated. You lead by example : Your positive attitude, professionalism, and work ethic inspire those around you. Attention to detail is your superpower : You notice the little things that make a big difference to guests and team members alike. You love developing people : Coaching and supporting your team s success genuinely excites you. You re solutions-driven : Challenges don t slow you down, they motivate you to find the best way forward. Confidentiality is key : Sensitive information remains secure and handled with integrity. You re a true team player : You understand that great service is built on collaboration and mutual support. MADE FOR YOU? ONLY IF You thrive under pressure : Busy service periods energize you, and you know how to keep your team focused and motivated. You lead by example : Your positive attitude, professionalism, and work ethic inspire those around you. Attention to detail is your superpower : You notice the little things that make a big difference to guests and team members alike. You love developing people : Coaching and supporting your team s success genuinely excites you. You re solutions-driven : Challenges don t slow you down, they motivate you to find the best way forward. Confidentiality is key : Sensitive information remains secure and handled with integrity. You re a true team player : You understand that great service is built on collaboration and mutual support. YOUR LITTLE EXTRAS: You re reliable and accountable: Your team knows they can count on you, no matter what the shift brings. You re a natural leader: You know how to motivate people, build morale, and create a positive work environment. You communicate with impact : Clear, confident communication is one of your greatest strengths. You create positive energy: Your enthusiasm is contagious and helps build an amazing atmosphere for guests and colleagues alike. You re driven by results: You love seeing your team succeed and consistently strive for excellence. You embrace the Mama spirit: Authentic, creative, caring, and a little bit playful, that's your style.