Job description
Field Service Representatives (FSRs) require explicit skill sets in order to provide advisement, configuration, maintenance, equipment demonstration, training and utilization of biometric and forensic equipment in both offsite office and field environments. The FSR shall be prepared to travel on short notice, train operators, and answer questions or troubleshoot equipment issues over the phone or on the spot.
Essential Duties and Responsibilities include, but are not limited to :
Configuring, maintaining, and utilizing biometric and forensic equipment in both office and field environments
Advising, assisting with, and demonstrating equipment and software upgrades; drafting reports; and maintaining records
Participating in technology tactical evaluations (tech refresh)
Perform normal office functions, including using word processing and spreadsheet
software tools, as well as other standard office equipment and software
Maintain proficiency in new identity intelligence related equipment, TTP, training
requirements, data sources, and production requirements
Train, explain, instruct chemical analysis process
Ability to train, understand/explain the operation of all laboratory equipment; including maintenance
Explain documentation techniques and importance of accurate documentation
Follow and explain all safety procedures when handling chemicals and samples
Experience with chemical analysis of samples
Experience with chemical detection and identification products
Experience with colorimetric kit contaminates; Colorimetric based: Drugs, Explosives, Toxic industrial chemicals or materials
Experience with Spectroscopy, FTIR, Raman, Near-infrared (NIR)
Experience with Gas Chromatography (GC)
Experience with Spectrometry, Mass (MS)
Proficient in various laboratory procedures, including evidence collection and preservation
Knowledge of advanced CBRN detection technologies (preferred but not required), decontamination procedures, and the handling of hazardous materials
Capability to rapidly assess and analyze Chemical threats, employing scientific principles to identify potential hazards
Previous experience with overseeing training and readiness of CBRN personnel, ensuring soldiers are equipped with necessary knowledge and skills (preferred but not
required)
The ability to operate in high-stress, hazardous environments and make critical decisions under pressure
Knowledge of Army CBRN doctrine; Authorities, Organizations and Mission Command (preferred but not required)
Solid understanding of RF communications and standard RF measurements
Other duties as identified and assigned.
Required Education and Experience Active Top Secret clearance with the ability to obtain TS/SCI
3 or more years of operational experience with Exploitation equipment.
OAC trained or at least 1-year user experience in the following areas:
-Biometrics: Tactical electronic biometric (Finger, Face, Iris) collection technology, especially fingerprint collection and matching equipment Tactical Latent Print collection, DNA collection.
-Managing, leading, & conducting training: US DoD classroom or field instruction Sensitive Site Exploitation tactics, techniques and procedures to include coordinating, planning, and employing biometrics, forensics, cellular, and media exploitation tools
3 years of staff officer experience with battle Captain experience preferred
Preferred experience includes 3 years of operational or staff experience as one of the following Army MOS listed or equivalent to a 35A/35F/350F/74A/ 74D/740A/FA52
Proficiency in identifying electronic components and characterizing circuits
Mastery of laboratory benchtop equipment (signal generators, spectrum analyzers, Oscilloscopes, etc)
Solid understanding of RF communications and standard RF measurements
BS preferred
Experience with understanding how CBRN threats and hazards could disrupt theater logistics and what decisions or investments reduce that risk before it becomes a crisis. Experience collaborating with military organizations, such as EOD units
Experience reviewing/training overnight reporting for CBRN-relevant indica tors affecting ports, rails, depots, airfields, and sustainment routes.
Experience reviewing risk picture for logistical sustainment nodes
Experience coordinating with G3/G4/Protection to identify any CBRN implications for current operations, movements, or sustainment priorities.
Experience preparing briefing slides for all levels of command.
-Write and refine plan products
Experience developing sustainment logistical node protection concepts:
-Detection posture, protective measures, decontamination concepts, and continuity of operations for key hubs
Experience building risk assessments:
Experience working with protection stakeholders (CBRN units, medical, engineer, MP, safety) to align sustainment planning with protection and consequence management capabilities.
Experience coordinating with USAREUR-AF / USEUCOM planners to ensure
21st TSC sustainment assumptions align with theater-level plans.
Experience addressing RFIs related to CBRN impacts on logistics, movement, or sustainment feasibility.
Experience validating SOPs and plans against realistic CBRN scenarios (contaminated ports, rail interdiction, industrial chemical release).
Develop concise briefings explaining risk to sustainment
Experience maintaining trackers for CBRN-related tasks, suspense items, and plan revisions.
Experience updating estimates for CBRN considerations affecting sustainment planning.
Experience, training / mentor junior planners or augmentees on how to integrate protection into sustainment planning.
Experience operating in high-stress, hazardous environments and make critical decisions under pressure
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