Female Gym Branch Manager

The Role: We're looking for a dedicated, experienced Female Gym Branch Manager to lead our Dubai location. You'll manage branch operations, lead a talented team, and create a standout member experience that drives membership growth. What You'll Do: - Oversee all aspects of branch operations, including staff management, member engagement, revenue generation and facility maintenance - Keep the facility clean, safe and well organised every day - Coach your team, give regular performance feedback and support their professional development - Build a positive, inclusive culture based on teamwork, accountability and excellent service - Develop strategies to improve member engagement, satisfaction and retention - Build strong relationships with members through personal interactions, and handle enquiries, concerns and feedback promptly and professionally - Plan and run sales and marketing initiatives to grow memberships and personal training sales - Set and achieve revenue targets, track KPIs and maximise profitability - Analyse market trends, competitor activity and member feedback to spot opportunities for growth - Create maintenance schedules and procedures that keep equipment running with minimal downtime - Work closely with department heads to keep operations running smoothly - Ensure compliance with health and safety regulations, industry standards and company policies - Manage budgets, control costs and find opportunities for savings and efficiencies What You'll Bring: - Proven experience managing branch operations in the fitness industry, with a record of meeting or exceeding targets - A recognised Personal Training or Group Exercise qualification - Strong team leadership skills and the ability to motivate a diverse team of fitness professionals and support staff - Excellent customer experience skills and a welcoming, supportive style - Experience with membership retention strategies and keeping satisfaction and loyalty high - Strong staff training and development skills - The ability to plan and deliver sales initiatives that grow membership and revenue - Good knowledge of industry regulations and legal and safety standards - Familiarity with CRM systems - Fluent Arabic (spoken and written) - Currently based in the UAE - A humble, knowledgeable and experienced leader