Fashion Consultant

What you'll be doing At Chalhoub we express the exceptional! As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store. • You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews • Drive client relationships within an omni-channel approach • Provide pre-buying feedback on products • Drive eNPS through people experience initiatives and culture • Ensure adherence to VM guidelines and Standard operating procedures (SOPs) • Ensure click and collect are conducted within SLAs (Service-level agreement) • Ensure customer data is properly captured in adherence to marketing team requirements • Promote loyalty program (MUSE) and stay up-to-date with app offerings etc.. • Support with in-store marketing events and activations • Keep abreast of all brand social media activities and campaigns • Drive sell-throughs within the store • Support in-store CX initiatives • Provide input to what s working well/what s not working well within the store What you'll need to succeed • Strong English communication skills • Arabic language skills would be a plus • Prior experience working in luxury or premium fashion • Focus on clientelling and returning customers • Achieving sales targets and fashion KPIs