Fashion Consultant

What you'll be doing As a Fashion Consultant you will be responsible for achieving individual and collective sales targets while delivering exceptional Guest Experience; and ensuring support in the implementation of CRM, CX and other key customer and people initiatives in-store. You will collect data on customer behaviour, top sellers, slow movers which will be key input for business reviews Drive client relationships within an omni-channel approach Provide pre-buying feedback on products Drive eNPS through people experience initiatives and culture Ensure adherence to VM guidelines and Standard operating procedures (SOPs) Ensure click and collect are conducted within SLAs (Service-level agreement) Ensure customer data is properly captured in adherence to marketing team requirements Promote loyalty program (MUSE) and stay up-to-date with app offerings etc.. Support with in-store marketing events and activations Keep abreast of all brand social media activities and campaigns Drive sell-throughs within the store Support in-store CX initiatives Provide input to what s working well/what s not working well within the store What you'll need to succeed Strong English communication skills Strong Arabic/Russian communication skills Experience with luxury retail, CRM and personalized customer service