F&B Service Expert (Waitress)

OUR EXPECTATIONS FROM THE ROLE: POSITION SUMMARY Our jobs aren t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique with food and drinks on the side. Our F&B Service Experts take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the F&B Service Expert makes transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for F&B Service Experts to get it right for our guests and our business each and every time. CRITICAL COMPETENCIES Interpersonal Skills • Customer Service Orientation • Teamwork • Interpersonal Skills • Diversity Relations Communications • Communication • Listening • English Language Proficiency Personal Attributes • Dependability • Presentation • Positive Demeanor • Integrity • Safety Orientation • Stress Tolerance • Adaptability/Flexibility Organization • Multi-Tasking Personal Attributes • Information Retention PREFERRED QUALIFICATIONS Education Higher Education, Diploma or equivalent Related Work Experience At least 1 year of related work experience Supervisory Experience No supervisory experience is required CRITICAL TASKS Guest Relations • Address guests' service needs in a professional, positive, and timely manner. • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible. • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible. • Thank guests with genuine appreciation and provide a fond farewell. • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (Luxury Collection Brand) to resolve issues, delight, and build trust. • Engage guests in conversation regarding their stay, property services, and area attractions/offerings. • Assist other employees to ensure proper coverage and prompt guest service. General Food and Beverage Services • Maintain cleanliness of work and guest areas by clearing, collecting and returning food and beverage items to proper area. • Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. • Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen. • Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards. • Pick-up trays and clean tables as needed to ensure a clean dining area. • Follow appropriate procedures for serving alcohol, follow local Training & Guidance. • Thank every guest upon departure, invites them to return, and wishes them a fond farewell. • Retrieve and deliver food and beverage orders in a timely manner. • Perform other reasonable duties as requested. • Coordinates with the respective kitchens to ensure guests orders are delivered. • Beverage/Coffee Cart • Inspect the cleanliness and presentation all china, glass, and silver prior to use. • Cash/Bank Handling • Record transaction in MICROS or similar system at time of order. • Process all payment methods in accordance with Accounting procedures and policies. • Follow property control audit standards and cash handling procedures (e.g., blind drops). • Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank. • Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times. • Transport bank to/from assigned workstation, following security procedures. • Set up and organize cashier workstation with designated supplies, forms, and resource materials; and always maintain cleanliness of workstation. Closing PREFERRED QUALIFICATIONS Education Higher Education, Diploma or equivalent Related Work Experience At least 1 year of related work experience Supervisory Experience No supervisory experience is required