Expert Transport Operations

Job Purpose As a Freight Forwarding Lead, you will support our operations, providing a vital role in ensuring compliance in the global shipment of cargo by air, sea, and land. Key Responsibilities & Accountabilities Strategic • Carrier Selection: Collaborate with carriers, freight forwarders, and transport providers to select the most cost-effective and efficient shipping solutions for each shipment by assessing the dangerous goods capability. • Compliance and Safety: Ensure compliance with all relevant international regulations, safety standards, and company policies in all freight forwarding activities. • Customs Compliance: Ensure all shipments meet customs requirements, including tariff classification, duties, and taxes, and liaise with customs authorities as needed. Operational • Shipment Coordination: Coordinate and oversee the end-to-end logistics process for air, sea, and land shipments, including booking cargo space, arranging transport, and managing documentation. • Documentation: Prepare and verify accurate shipping documentation, including bills of lading, packing lists, commercial invoices, and customs declarations, ensuring compliance with international regulations including dangerous goods requirements. • Collaborating with customers to ensure any relevant regulatory documentation is provided with the shipping request. • Tracking the progress of shipments and assisting customers with any customs clearance issues. • Efficiently manage all BCO / Cargo Owner / Shipper / Consignee relationships and requirements. • Coordinate the internal operation to ensure all bookings are arranged on time and in line with agreed KPI s. • Cargo Tracking: Monitor and track the progress of shipments in real-time, proactively identifying and addressing potential delays or issues. • Reporting: Maintain accurate records of all shipments in the appropriate Freight forwarding software and generate reports for management and clients, including shipment status, delivery times, and cost analysis. • Problem Resolution: Act quickly to resolve any operational challenges, such as delays, damages, or regulatory issues, and implement corrective measures to prevent reoccurrence. People • Customer Communication: Act as the primary point of contact for clients, providing shipment updates, addressing inquiries, and resolving any operational issues promptly and professionally. Minimum Experience • Minimum of 6 years of experience in freight forwarding operations. • Experience in logistics or shipment of dangerous goods in a Freight Forwarding environment Job Specific Skills • Team player; well organized, flexible, and adaptable • Able to prioritize effectively, working to tight deadlines in a busy team environment • Diligent with a high attention to detail • Strong organizational and multitasking skills. • Excellent communication and customer service skills. • Problem-solving abilities and the ability to work effectively under pressure. • Detail-oriented and committed to accuracy in documentation. • Proficient in Microsoft Office applications. • Familiarity with freight forwarding software and tools • Customs Law Advanced • Stakeholder Management Advanced • Commercial Stakeholder Management - Advanced • Customer Focus Intermediate • Communication Advanced • Operational excellence Knowledge • Problem Solving Advanced • Project Management Advanced • Commercial Mindset Advanced • Logistics Sector Knowledge Advanced • Stakeholder Management - Advanced • Bachelors Degree or equivalent in a business or logistics-related field.