Experience Guest Officer For Reservations

##### **Overview** #### **Job Details:** Manage guest communication through email, online booking platforms, and messaging applications in a professional and friendly manner. Handle reservations by creating, updating, confirming, and modifying bookings while processing online payments accurately. Prepare and send booking confirmations, newsletters, and other guest communications, while following up on guest feedback and overall experience. Monitor guest reviews across various online platforms, respond promptly, and resolve complaints in a professional manner. Coordinate with internal team members to ensure reservations, guest requests, and daily operations run smoothly. Maintain accurate records of bookings, guest information, payment details, and communication history within the system. Provide timely and helpful support to guests to ensure a positive customer experience before, during, and after their stay. Carry out additional administrative and operational tasks assigned by management as required. Support continuous improvement of guest satisfaction by maintaining high standards of online communication and customer service. Follow company procedures to ensure guest information is handled securely and confidentially. #### **Job Experience Requirements** Strong interest in customer service, guest communication, and hospitality\-related work. Responsible and organized approach with excellent attention to detail. Ability to make accurate decisions and manage tasks within required deadlines. Basic computer skills with knowledge of common office applications and online systems. Comfortable using the internet, online booking platforms, and digital communication tools on a daily basis. Own laptop and reliable internet connection for remote or online work activities. Willingness to learn new software, booking systems, and company procedures quickly. Good written communication skills with the ability to provide clear, professional, and customer\-focused responses. About Company: ZCREATIX is a modern and growth\-oriented organization focused on delivering high\-quality results across multiple industries. We value creativity, innovation, and teamwork, and we are looking for motivated individuals who want to grow professionally while contributing to impactful projects in a fast\-paced environment. ##### **Job Nature** Full Time ##### **Job Location** Dubai ##### **Job Level** Sr. Position