Guest Experience Representative - Level II

Overview: Shamal Holding is a diversified investment firm that cultivates the extraordinary. Born in Dubai, we curate a unique portfolio of extraordinary investments, experiences and assets to generate meaningful outcomes. The investments we make are strategically chosen and thoughtfully nurtured, mirroring Dubai’s ambition, spirit and energy. As a global investor, asset owner and developer we utilise our resources, know\-how and connections, to deliver long\-term value, wherever we operate. Our portfolio spans Lifestyle \& Entertainment, Destinations, Real Estate, Hospitality, and F\&B, including Skydive Dubai, Deep Dive Dubai, XDubai, Dubai Harbour, Kite Beach and more. This position is responsible for facilitating the customer’s experience at X Dubai’s attraction or facility. this position will reflect X Dubai’s brand in a face to face interaction with customers and guests. **Note \- This role will be at Edge Walk and will be based in Address Sky View Hotel Dubai Downtown.** Responsibilities: * Daily opening and closing procedures of Edgewalk * Supervising the progress and experience of each assigned group. * Usher the guests. * Fitting harness and helmets correctly and supervising the use of all safety equipment. * Conducting pre\-tour safety orientation for each tour group. * Using customer engagement skills to ensure a memorable experience for each guest. * Assuring the safety and wellbeing of guests throughout each tour. * Help and resolve customer complaints and questions * Demonstrate a high level of customer service * Keep all filing up to date for database \- sales and members * Servicing existing reservations of guests including upgrading, modifying and taking payments for existing reservations. * Go the extra mile to engage customers * Inform customer of deals and promotions * Assists in the upkeep of the facility. * Assist and collaborate with the team on events and projects * Perform all other duties assigned by supervisor or manager Qualifications: * High school diploma or equivalent. * Previous 3 years of experience in retail or customer service preferred. **Note:** Due to a high influx of profiles, only shortlisted candidates will be contacted.