Executive Housekeeper

The Executive Housekeeper is responsible for the overall management and operation of the Hotel Housekeeping Department. The position ensures that guest rooms, public areas, back-of-house areas, and other hotel facilities are maintained to the highest standards of cleanliness, hygiene, presentation, safety, and guest satisfaction. Key Responsibilities 1. Housekeeping Operations • Plan, organize, and supervise daily housekeeping operations. • Ensure guest rooms and public areas meet established cleanliness and presentation standards. • Conduct regular inspections of guest rooms, corridors, public areas, back-of-house areas, and housekeeping facilities. • Ensure rooms are prepared and released according to hotel standards and operational requirements. • Coordinate with Front Office regarding room status, arrivals, departures, VIP guests, room moves, and special requests. • Establish and maintain effective cleaning procedures, checklists, and quality standards. • Ensure proper handling of lost and found items. 2. Team Leadership & Staff Management • Recruit, train, coach, and develop housekeeping employees. • Prepare staff schedules, assignments, and daily work plans according to occupancy and business needs. • Conduct daily briefings and communicate operational priorities to the team. • Monitor employee performance, attendance, grooming, and discipline. • Provide regular performance feedback and recommend training or development programs. • Maintain a positive, professional, and service-oriented working environment. 3. Quality & Guest Satisfaction • Maintain consistent hotel cleanliness and housekeeping standards. • Respond promptly to guest complaints and special requests related to housekeeping. • Follow up on guest feedback and implement corrective actions where required. • Work closely with other departments to resolve guest and operational issues. • Support the hotel's guest satisfaction and service quality objectives. 4. Inventory & Cost Control • Monitor housekeeping supplies, linen, uniforms, guest amenities, chemicals, and operating equipment. • Maintain appropriate inventory levels and establish par-stock requirements. • Control departmental expenses and minimize unnecessary consumption and wastage. • Conduct regular inventory and linen counts. • Monitor the condition and usage of housekeeping equipment and arrange repairs or replacement when necessary. • Work with Purchasing and Finance to manage departmental procurement and budgets. 5. Hygiene, Safety & Compliance • Ensure compliance with hotel hygiene, sanitation, health, safety, and environmental standards. • Ensure cleaning chemicals are stored, labeled, and used correctly. • Conduct regular checks of housekeeping equipment and work areas. • Ensure employees follow proper occupational health and safety procedures. • Implement appropriate procedures for emergencies, accidents, and hazardous situations. 6. Administration & Reporting • Prepare housekeeping departmental reports, schedules, forecasts, and budgets. • Monitor occupancy-related staffing requirements and productivity. • Maintain accurate records for inventory, linen, uniforms, equipment, maintenance issues, and lost and found. • Participate in management meetings and communicate departmental performance and challenges. • Develop and update housekeeping SOPs and operational procedures. 7. Interdepartmental Coordination • Coordinate closely with Front Office, Engineering, Food & Beverage, Security, Human Resources, and other departments. • Communicate room maintenance issues to Engineering and follow up until completion. • Support hotel events, VIP arrivals, group arrivals, and special functions. • Participate in hotel-wide projects and initiatives as assigned by management. Key Performance Indicators (KPIs) • Guest satisfaction and housekeeping-related guest feedback • Guest room cleanliness scores • Public area cleanliness standards • Room turnaround and readiness • Housekeeping productivity • Departmental budget and cost control • Linen and amenity consumption • Staff attendance and turnover • Training completion and employee performance • Compliance with hygiene, safety, and hotel SOPs Knowledge and Experience • Diploma/Degree in Hospitality Management or related fields preferred (equivalent operational experience highly valued) • Deep knowledge of housekeeping chemicals, modern cleaning equipment, and fabric/laundry care standards • Minimum 3-5 years of experience as Executive Housekeeper in 5-star hotels or luxury resorts • Good command of English (especially for cross-department communication and handling guest requests) • Proficient in Hotel PMS (e.g., Opera, Smile) and basic MS Office (Excel, Word) for scheduling and inventory tracking • Strong grasp of cost control, inventory management (linen, amenities), and labor scheduling Competencies • Hands-on leader who can lead by example and train staff on standard operating procedures (SOPs) • Sharp eye for detail, cleanliness, and room presentation standards • Problem-solving mindset to handle guest complaints and room maintenance issues quickly • Ability to work under pressure, manage tight room turnaround times during peak seasons/full house • Physically fit and energetic, capable of conducting daily physical inspections of rooms and public areas • Great team connector with strong communication skills to coordinate smoothly with Front Office and Engineering • Polished appearance and professional grooming standards at all times