Enterprise Platforms Analyst

Role Purpose Own and operate assigned enterprise platforms, ensuring they are reliable, secure, and business-aligned while translating strategy into delivery and operations , Act as the accountable owner bridging strategy, operations, integration, and stakeholder engagement to maximize platform value. Key Accountability Areas Key Activities Platform Product Ownership & Roadmap Delivery • Own the lifecycle of assigned enterprise platform(s), translating Section Head strategy into actionable product backlogs and releases. • Define features, prioritize enhancements, and oversee execution to ensure platforms deliver measurable business value. Operational Excellence & Service Reliability • Ensure the stability, availability, and performance of platforms by applying ITSM practices and proactive capacity planning. • Oversee incidents, changes, and releases, embedding continuous monitoring and improvement practices. Integration & Interoperability Enablement • Manage platform integrations with ERP, data, analytics, and third-party systems using approved enterprise standards. • Validate API design, middleware flows, and data models to ensure consistent, secure, and reliable connectivity. Compliance, Security & Configuration Control • Maintain configuration baselines, enforce access controls, and ensure platforms comply with enterprise security and audit requirements. Provide audit-ready documentation, traceability for changes, and evidence of compliance for all platforms. Stakeholder & Vendor Engagement • Act as the single point of contact for business stakeholders and vendors on assigned platforms. • Manage requirements trade-offs, validate releases with users, and ensure vendor deliverables meet enterprise standards. Reporting & Continuous Improvement • Provide regular updates on roadmap progress, operational metrics, risks, and issues. • Escalate blockers and dependencies requiring Section Head or enterprise-level intervention. • Maintain platform runbooks, design patterns, and documentation in the enterprise knowledge base. • Drive improvement initiatives to enhance usability, performance, and cost-efficiency of the platforms. Policies, Processes and Procedures • Conduct day-to-day activities while ensuring compliance to policies and procedures • Contribute to the identification of opportunities for continuous improvement of systems, processes taking into account leading practices, changes in business environment, cost reduction and productivity improvement. Knowledge and Experience • No prior experience is required. Education and Certifications • A bachelor s degree in Engineering, Computer Science, Information Technology (IT), or equivalent is required. • Preferable certifications: in enterprise platforms and application ecosystems, including ITSM platform certifications (i.e., ServiceNow Administrator or ITSM Implementation Specialist) , Agile certifications such as Scrum Master, PMI-ACP, or SAFe, to support modern delivery practices across enterprise platforms and integration initiatives.