E Commerce Manager ( Hypermarket)

Digital Operations • Oversee the hypermarket’s ecommerce platform, ensuring smooth functionality and user experience. • Manage product listings, pricing, promotions, and online catalog accuracy. • Coordinate with IT and marketing teams to implement new features and campaigns. Order & Fulfillment • Supervise daily online order processing, packaging, and timely delivery. • Ensure fresh items quality checks for online orders to avoid customer complaints. • Monitor service quality of store pickers and riders, ensuring punctuality and accuracy. Delivery Platform Coordination • Work closely with Talabat, Khedmah, and other delivery apps to maintain strong partnerships. • Negotiate and secure prime placement in their marketing campaigns to boost visibility. • Ensure smooth integration of hypermarket inventory with third party platforms. Inventory & Procurement • Align online stock availability with physical store inventory. • Collaborate with procurement teams to ensure seasonal and fast moving items are prioritized online. • Monitor stock rotation and expiry control for items sold digitally. Customer Experience • Guarantee the best online customer service experience, including complaint resolution and feedback management. • Implement loyalty programs, personalized offers, and digital engagement strategies. • Track customer satisfaction metrics and improve service standards. Staff & Scheduling • Assign and monitor staff duties related to ecommerce operations (order picking, packing, delivery coordination). • Prepare weekly schedules with department heads to cover peak online shopping hours. • Train staff on digital tools, customer service, and quality control. Analytics & Reporting • Analyze sales trends, customer behavior, and website traffic. • Prepare weekly/monthly reports on ecommerce performance. • Recommend strategies to increase online sales and profitability. • Minimum 5 years in retail/ecommerce management, preferably FMCG or hypermarket sector. • Strong knowledge of digital platforms, online marketing, and logistics coordination. • Excellent leadership, communication, and problem solving skills. • Ability to thrive in a fast paced, high volume retail environment.