Doorman

Doorman • Greets all guests and visitors warmly upon arrival and departure, ensuring a positive first impression at all times. • Opens and closes doors for guests, assisting with entry and exit in a courteous and professional manner. • Assists guests with luggage and coordinates with the Bell Desk when required. • Provides information regarding hotel facilities, services, and directions to guests. • Ensures the entrance area is clean, organized, and presentable at all times. • Coordinates with Security and Front Office teams to ensure guest safety and smooth operations. • Assists in managing traffic flow at the entrance, including taxis and private vehicles. • Responds promptly to guest inquiries, requests, and complaints, and escalates when necessary. • Maintains awareness of daily events, VIP arrivals, and in-house activities. • Reports any suspicious activity or safety concerns to Security immediately. • Ensures adherence to grooming standards and maintains a professional appearance at all times. • Provides support during busy periods and special events as required. • Passes all relevant information to the next shift to ensure continuity of service. • High school diploma or equivalent, with previous experience in hospitality, customer service, or a similar role in a hotel environment preferred. • Strong communication and interpersonal skills, with a professional appearance and the ability to provide courteous and efficient service to guests; additional language skills are an advantage. • Physically fit, able to stand for extended periods, work flexible shifts, and demonstrate basic knowledge of hotel services, safety, and security procedures.