Digital & CX Manager

We are now looking for an Digital and CX Manager , to join Nissan in Dubai. As Digital and CX Manager you will be responsible for: • Driving the lifecycle, deployment, and optimization of core digital platforms, including the standalone ownership app and connected car app, immersive retail technologies (Apple Vision Pro, Showroom Digital Tables) • Manage fully the 3D vehicle configurator, and the regional technical data architecture ensuring seamless operational backbone support across all markets • Future-proof the region s digital product ecosystem and data infrastructure. In this role you will: 1. Ownership App & Connected Car Services (CCS) Product Management • App Strategy & Migration: Framework the regional app strategy and execute the vision to transition markets from legacy NSC apps to the unified standalone OEM app framework. • Stakeholder & Stack Alignment: Align with NSCs on the technical stack, feature roadmaps, and the development of local community spaces. • Go-To-Market: Manage the GTM strategy and execution for all app-related topics, including of Ownership app, Connected Car Services (CCS) and third-party localized services (e.g., CAFU). • Performance Optimization: Review, analyze, and optimize CCS activation rates using data-driven methodologies (PDCA loops). 2. Immersive Retail & Interactive Platforms • Spatial Computing & AR: Own the strategy, vendor coordination, and deployment roadmap for Apple Vision Pro virtual showroom experiences. • Showroom Digitization: Lead the end-to-end management, software optimization, and scaling of physical/digital interactive of Digital Table • 3D Configurator Lifecycle: Full ownership of the 3D vehicle configurator asset pipeline, managing everything from technical briefing to delivery, asset integration, and alignment with global platforms • Manage PIM (Product Information Management) tool Vehciles and accessories specs . 3. Data Infrastructure & Lead Funnel Management • Systems integrations of different parties (NSCs, CDP, AMIEO hub) • Data Integration: Support data enhancement on vehicle milestones and core connectivity requirements (e.g., BSP, One ID integrations). • Bachelor s degree in business administration or relevant degree • 5-7 years of experience • General automotive market knowledge • Strong understanding of GCC/ ME digital landscape and tech adoption trends • Computer science and Salefforce management are big plus • Competent MS Office Skills • Sales and Service operations, Quality and Customer Experience knowledge • Fluent in English • Product Mindset: Highly structured thinker who looks at systems, scalability, and data integrity. • Matrix Diplomacy: Proven ability to work cross-functionally (with IT, Marketing, Sales, and external tech partners) and influence diverse, regional NSC stakeholders. • Problem Solver: Eager to dig into complex technical or data blocks to streamline backend operations. • Agile & Curious: Passionate about future-proofing the automotive customer journey through cutting-edge tech.