Dark Store Supervisor (Grandiose E-Commerce)

At Grandiose, we are looking for Dark Store Supervisors for E-commerce team in Abu Dhabi location. Role Summary The Darkstore In-Charge is the owner of a darkstore’s daily operations. This role ensures that inbound, outbound, inventory, availability, and last-mile handover are executed with discipline and accuracy. The In-Charge leads the site team, ensures SLA adherence, drives operational excellence, and maintains full readiness of the facility. Key Responsibilities Store Operations Management • Lead and manage the full operation of one Darkstore location. • Oversee daily inbound, outbound, picking, packing, dispatch, and replenishment activities. • Ensure all SOPs are strictly followed across the site — hygiene, safety, receiving, storage, picking, packing, dispatch. • Maintain high standards of organization, cleanliness, and operational readiness. Team Leadership • Manage and develop the store’s team: • Pickers & Packers • Plan daily rosters, manage shifts, and ensure full coverage for peak hours. • Train new staff and continuously mentor existing teams for speed, accuracy, and discipline. • Build a strong culture of accountability, teamwork, and high performance. Inbound, Inventory & Availability • Supervise inbound deliveries, receiving, storage, and put-away processes. • Ensure strong inventory control — cycle counts, expiry checks, FIFO, and zero shrink mindset. • Maintain accurate stock levels and immediate resolution of discrepancies. • Manage replenishment to ensure high availability of all SKUs. Picking, Packing & SLA Control • Supervise daily pick-and-pack operations ensuring: • Zero error accuracy • Fast picking speeds • Strict SLA adherence • Monitor picker performance and ensure continuous improvement. • Escalate any bottlenecks immediately to the Operations Manager. Last-Mile Coordination • Work closely with fleet/riders to ensure efficient dispatch and fast handover. • Manage staging area for ready orders. • Ensure all orders are delivered within defined SLAs with minimal returns or reships. Facility Management • Ensure the darkstore facility is fully operational — equipment, chillers, shelves, lighting, and systems. • Address maintenance issues immediately and coordinate with relevant teams. • Implement safety and hygiene standards across all zones. Reporting & Performance • Track and report daily KPIs: SLA performance Picking accuracy Out-of-stock rate Inventory accuracy Waste & shrink Prepare daily store performance reports and raise issues proactively. Qualifications & Experience • Experience supervising or managing teams in a high-volume environment. • Strong knowledge of receiving, stocking, picking, packing, and dispatch processes. • Experience handling inventory management and reducing shrink/waste. • Comfortable managing 10-15 staff (including pickers) • Ability to work in fast-paced, high-pressure environments with strict SLAs.