CX/UX Technical Performance Analyst

• Analyze website and application performance metrics (e.g., load times, error rates, API response times) to identify bottlenecks impacting user experience. • Collaborate with engineering and product teams to translate performance data into actionable insights and recommend technical optimizations. • Develop and maintain dashboards and reports to monitor key performance indicators (KPIs) related to CX/UX technical performance. • Conduct A/B testing and analyze results to validate the impact of performance improvements on user behavior and conversion rates. • Bachelor's degree in Information Technology, user research and experience or a related field. • Experience in Customer Experience (CX), UX, Digital Analytics, or Digital Product Improvement. • Strong understanding of user experience principles, Human-Centered Design, and User-Centered Design methodologies. • Experience in user journey mapping, information architecture, and interaction flow analysis. • Knowledge of usability evaluation techniques and UX research methodologies. • Understanding of user behavior analysis, digital performance measurement, and KPI reporting. • Experience with A/B testing and experiment analysis. • Knowledge of accessibility standards (WCAG) and digital service guidelines. • Ability to translate analytics and findings into actionable recommendations. Minimum Experience: • 3+ years of experience in Customer Experience (CX), User Experience (UX), or Digital Experience roles. • Hands-on experience in UX research, usability evaluation, or digital service improvement. • Strong analytical, problem-solving, communication, and presentation skills. Familiarity with AI-powered tools for user journey analysis, reporting, and productivity.