Customer Service Supervisor

**Customer Service Supervisor** **Department:** Customer Service **Reports To:** Customer Service Manager **Job Purpose** To supervise daily customer service operations, ensuring smooth student registration, driving lesson scheduling, and efficient service delivery. **Key Responsibilities** * Supervise daily customer service activities and guide the registration and scheduling team. * Ensure accurate and timely student registration, documentation, and data entry. * Monitor driving lesson, theory class, and road test scheduling. * Coordinate with instructors and the Operations Department to ensure proper scheduling and resource utilization. * Handle customer inquiries, complaints, and escalations professionally. * Monitor pending registrations, rescheduling requests, cancellations, and student follow\-ups. * Ensure accurate records and timely updates in the company system. * Monitor team attendance, performance, and service quality. * Prepare daily and periodic reports on registrations, scheduling, and customer service performance. * Ensure compliance with company policies and procedures. **Qualifications and Experience** * Diploma or bachelor's degree preferred. * Minimum 2–3 years of experience in customer service, preferably in a supervisory role. * Experience in driving school operations, student registration, or scheduling is an advantage. * Good communication, coordination, and problem\-solving skills. * Ability to lead a team and handle customer complaints professionally. * Basic computer skills and familiarity with customer management systems. **Key Performance Indicators** * Registration accuracy and processing time. * Scheduling efficiency and reduction of errors. * Customer satisfaction and complaint resolution. * Team productivity and service quality. * Accuracy and timely submission of reports. Pay: QAR3,000\.00 \- QAR4,000\.00 per month Education: * Bachelor's (Required) Experience: * Team Management: 1 year (Required) * Customer Service: 3 years (Required) License/Certification: * Qatar Driving License (Required) Work Location: In person