Customer Service Executive (Female Only)

Job Summary The Customer Service cum Secretary is responsible for handling customer inquiries, managing bookings, providing administrative support, and ensuring smooth communication between customers, cleaners, drivers and management. The role requires excellent communication skills, strong organizational abilities, and the ability to handle multiple tasks efficiently. Key Responsibilities Customer Service: * Answer phone calls, emails, and WhatsApp messages from customers. * Respond to customer inquiries in a polite and professional manner. * Book, reschedule, and cancel cleaning appointments. * Follow up with customers after services to ensure satisfaction. * Handle customer complaints and resolve issues professionally or escalate them to management when necessary. * Maintain accurate customer records in the company system. * Coordinate with cleaners regarding schedules, locations, and customer requirements. Coordination * Communicate daily schedules to cleaners and drivers. * Ensure cleaners arrive on time for their assigned jobs. * Monitor job completion and update customers if there are any delays. * Coordinate emergency bookings and schedule changes. * Report operational issues to management promptly. Qualifications * Bachelor's degree or diploma in Business Administration or a related field (preferred). * Previous experience in customer service. * Experience in a service company is an advantage. * Proficiency in Microsoft Office (Word, Excel). * Familiarity with CRM or scheduling software is a plus. Skills Required * Execellent knowledge of Route of Doha. * Excellent verbal and written communication skills. * Strong organizational and time management skills. * Ability to multitask and prioritize work. * Professional telephone etiquette. * Good problem\-solving and conflict\-resolution skills. * Attention to detail and accuracy. * Ability to work under pressure in a fast\-paced environment. * Team player with a positive attitude. Salary Package: Basic Salary: 2500 Food Allowance: 500 Net Salary: 3,000 QR Pay: QAR3,000\.00 per month Work Location: In person