Customer Service Representative/Call Center Agent

**About the Role** We are looking for a friendly, enthusiastic, and customer\-focused Customer Service Representative to join our growing facility management company. If you have excellent communication skills and enjoy helping customers, we'd love to hear from you. **Freshers are encouraged to apply!** **Key Responsibilities** * Answer customer calls and respond to inquiries professionally. * Book, reschedule, and confirm cleaning appointments. * Provide information about our cleaning services and pricing. * Resolve customer concerns and escalate issues when needed. * Coordinate with the operations team to ensure smooth service delivery. * Maintain accurate customer records in the system. * Follow up with customers to ensure satisfaction. * Support the team with general administrative and customer service tasks. **Requirements** * High school diploma or bachelor's degree (preferred). * Excellent communication skills in English (additional languages are a plus). * Basic computer skills and familiarity with Microsoft Office. * Positive attitude, willingness to learn, and strong customer service skills. * Ability to multitask and work in a fast\-paced environment. * Previous customer service experience (at least 1 year) is an advantage. **What We Offer** * Competitive salary. * Comprehensive training and career development. * Friendly and supportive work environment. * Opportunities for growth within the company. * Paid leave and other company benefits (as applicable) Pay: AED2,000\.00 \- AED2,500\.00 per month Ability to commute/relocate: * Abu Dhabi: Reliably commute or planning to relocate before starting work (Preferred) Application Question(s): * What is your visa status? Experience: * Customer service: 1 year (Required) Work Location: In person