Customer Service Executive

Gulf Processing Industries LLC (GPI) is seeking a professional Customer Service Executive to join our dynamic team in Dubai. The CS will be reporting to the Customer Service Manager and play a critical role in driving excellent Customer Service. To manage complete order processing to dispatch process and service GPI customers at a level of quality above expectations and to ensure that GPI services and relations with external and internal customers are at the highest level of quality and efficiency. • Ensure Sales order process for customers and also from specific market to market. • Ensuring that customer orders are processed efficiently and responding to customer enquiries and requests, promptly • Managing systematic approach to capture, evaluate and report issues / opportunities brought forward by customers, eg. Periodic surveys measuring KPIs, OTIF • Ensure sufficient quality information is provided to the customers through periodic reports. • 100% compliance with Supply Chain Ensurement. • Ensure 100% compliance with legal legislations and documentation requirement • Monthly/Weekly Order to Shipment sheet KPI: • CFR, OTIF, Stock Ensurement, DSO, Invoice accuracy, Delivery turn over time. Qualifications: Experience: Minimum 4-6 years of experience in similar field. Education: Bachelor’s degree from any discipline.