Customer Service Representative

Job description: We are looking for a candidate to help the customers by listening to their queries and assisting them accordingly. Some of the roles, responsibilities and skills required are: - Must speak HINDI/URDU and ENGLISH (Arabic is a plus). - Excellent communication abilities, including written and verbal communication. - Handle calls in a consistently polite, professional and efficient manner. - Answer phones and messages, respond to customer requests and clarify the desired information. - Follow-up on customer inquiries that are not immediately resolved. - Take the extra mile to engage and help the customers. - Previous call center customer service experience is required. - Skills preffered: 3CX, Zendesk, FreshDesk, Bitrix24 This is not a typical telemarketing role where you’ll be asked to generate leads or achieve targets on monthly basis, it’s just a customer support position to provide better assistance and resolve our customer concerns ------------------------------------------------- Location: Al Barsha 1 Working Hours: 9 AM – 6 PM No. of Positions: 1 Salary: 4,000 AED ------------------------------------------------- Experience: • Customer Support: 1 year (Minimum) Language: • English (Required) • Hindi (Required) • Urdu (Required) • Arabic (Preferred)