Customer Service

We are seeking a empathetic, solutions\-oriented Customer Service Representative to support our growing customer base. You will serve as the primary point of contact, resolving inquiries efficiently while ensuring a positive brand experience. **Key Responsibilities** * **Resolve inquiries:** Respond to customer questions via phone, email, and live chat accurately. * **Troubleshoot issues:** Diagnose product or service problems and guide customers to solutions. * **Escalate tickets:** Route complex technical issues to appropriate teams with detailed notes. * **Log data:** Update customer accounts and interaction history daily within our CRM. **Requirements** * **Experience:** 1\+ years of experience in a customer\-facing or call center role. * **Skills:** Strong active listening, conflict resolution, and clear verbal/written communication. * **Tech:** Comfortable multitasking across multiple software screens and chat tools. * **Traits:** Patient, resilient under pressure, and genuinely eager to help people. **What We Offer** * Competitive hourly wage / salary with performance bonuses. * Comprehensive paid training and mentorship program. * Flexible scheduling options and clear career growth paths. Application Question(s): * What is your email address ? (we will send you an email from hr@hireme\-gcc.com) * What is your WhatsApp number ? * How many years of customer service experience do you have ? Work Location: In person