Customer Service Agent, French Speakers

About The Role Wheelys Customer Service team are directly responsible for facilitating perfect journeys for our passengers. They provide exceptional customer service to our chauffeurs & passengers by ensuring every need is met and each journey goes off without a hitch. This team is obsessed with understanding our customers preferences and delighting them with our service. A successful candidate will act as the voice of Wheely, conducting calls and chats with our customers, and protecting their time by providing timely solutions to their problems. Responsibilities • Be responsible for ensuring the highest levels of customer service is delivered to our customers across multiple communication channels including calls, live chat and emails • Protect our customer's time by adhering to operational SLAs • Provide exceptional customer service by adhering to our rigorous luxury communication standards • Maintain customer satisfaction targets • Investigate and resolve customer and chauffeur issues quickly and efficiently • Understand, prioritise and escalate our customer's feedback to senior management and relevant teams • Contribute and make a meaningful impact on our customers' experiences with our service and help us continue to grow as a company Requirements Must-have: • Passion for exceptional customer service • Experience in a customer-facing role in the luxury service industry • Excellent interpersonal and communication skills • The ability to thrive in a fast-paced high volume contact center • Fluency in both spoken and written English & French • Flexibility, to be able to do shift work including nights and weekends, in the office • Technically proficient Nice to have: • Experience in a call centre • • Passion for exceptional customer service • Experience in a customer-facing role in the luxury service industry • Excellent interpersonal and communication skills • The ability to thrive in a fast-paced high volume contact center • Fluency in both spoken and written English & French • Flexibility, to be able to do shift work including nights and weekends, in the office • Technically proficient Nice to have: • Experience in a call centre • Additional languages - Arabic