CUSTOMER SERVICE AGENT – CARGO OPERATIONS

We are seeking an experienced Customer Service Agent – Cargo Operations to support cargo operations, shipment documentation, revenue administration, and customer enquiries while ensuring efficient cargo processing and compliance with airline and IATA standards. This is a 6-month contract position based in Qatar. QUALIFICATIONS & EXPERIENCE • Bachelor's degree or equivalent qualification • Minimum 1–2 years of experience in air cargo operations, cargo customer service, or airline cargo management • Proven experience handling cargo reservations, shipment documentation, Air Waybill (AWB) processing, and cargo accounting • Working knowledge of IATA cargo regulations, cargo handling procedures, and dangerous goods requirements • Experience using cargo management systems and Microsoft Office applications • Fluency in English is required; Arabic language proficiency is an advantage SKILLS & COMPETENCIES • Expertise in cargo booking, shipment acceptance, and Air Waybill (AWB) preparation • Capable of coordinating cargo reservations, shipment tracking, and customer enquiries • Adept at preparing cargo invoices, revenue documentation, and operational reports • Experience ensuring compliance with airline procedures, IATA regulations, and cargo handling standards • Proficiency in maintaining accurate shipment records and updating cargo management systems • Effective coordination with freight forwarders, airlines, internal departments, and external stakeholders • Strong attention to detail with excellent communication, problem-solving, and customer service capabilities .