Customer Relations Manager

Customer Relations Manager **Location:** Manama, Bahrain **Company:** Pet Lover Club CR Middle East About Us Pet Lover Club CR Middle East is dedicated to providing exceptional services and products for pet owners across Bahrain. With a strong focus on customer satisfaction and community engagement, we are seeking a passionate **Customer Relations Manager** to lead our customer care initiatives, strengthen client loyalty, and ensure a premium experience for every pet lover. Key Responsibilities * **Customer engagement:** Build and maintain strong relationships with clients, ensuring their needs are met with care and professionalism. * **Service excellence:** Oversee customer service operations, ensuring timely responses and high\-quality support. * **Feedback management:** Collect and analyze customer feedback to drive continuous improvement. * **Team leadership:** Supervise and mentor customer service staff, fostering a culture of empathy and responsiveness. * **Community initiatives:** Organize events, loyalty programs, and outreach activities to engage pet owners. * **Reporting:** Prepare customer relations reports and share insights with senior management. * **Process improvement:** Recommend strategies to enhance customer satisfaction and retention. Qualifications * Bachelor’s degree in Business Administration, Communications, or related field. * 4–6 years of experience in customer relations, hospitality, or retail management. * Strong leadership, communication, and problem\-solving skills. * Knowledge of Bahraini customer service practices and business culture. * Passion for pets and commitment to delivering exceptional customer experiences. Benefits * Competitive salary package. * Health insurance and employee perks. * Opportunities for career growth and training. * A supportive and pet\-friendly work environment. Pay: BD900\.000 per month Work Location: In person