Customer Experience Advisor

Provide excellent customer service via telephone, email and other communications Manage a high volume of daily customer enquiries efficiently and professionally Engage with customers in a friendly, attentive, and professional manner Actively listen and understand customer needs and concerns Strive to achieve Support inbound trade enquiries Prepare and manage customer quotes Answer Client questions via email Follow up with potential clients via cold calls Maintain up to date and accurate records of our customers within our CRM system Must have a minimum 1 year customer service experience Excellent verbal and written communication Ability to handle a high volume of calls and emails efficiently Ability to build strong relationships with customers High attention to detail and accuracy Positive, proactive and adaptable attitude High performer mindset