Credit Sales Agent – SME Cards

**Mandatory Requirements** -------------------------- * **1–3 years of relevant experience** in banking telesales, credit/debit card sales or activation, customer calling, contact center sales, or SME outbound sales. * **Fluent English communication skills**, both spoken and written. * Strong **telephone\-based communication, customer engagement, follow\-up discipline**, and the ability to consistently achieve daily calling and sales targets. * Proven ability to **sell credit cards and process applications** through the bank’s application/system. **Knowledge \& Experience** --------------------------- ### **Domain Expertise** * Basic understanding of **SME/business banking products**, particularly debit and credit card sales, digital/app onboarding, and customer activation journeys. * Practical knowledge of **credit card sales and application processes**, including adherence to bank policies and procedures. * Experience with **debit card activation, card usage awareness, customer follow\-ups**, and handling common SME customer objections. * Understanding of UAE SME customer segments and the ability to communicate effectively with **business owners and authorized company representatives**. ### **Industry \& Sector Experience** * **1–3 years of experience** in banking telesales, credit card sales, customer activation, contact center sales, or SME outbound calling. * Prior experience handling **credit/debit cards, account activation, business banking customers**, or SME\-focused sales/service campaigns. ### **Tools, Platforms \& Technologies** * Experience using **CRM systems, calling trackers, dialer tools**, or bank\-specific customer campaign platforms. * Basic familiarity with **core banking, card management, customer profile**, and digital/app onboarding systems. * Good working knowledge of **Microsoft Excel** for maintaining calling trackers and preparing performance reports. * Understanding of **digital banking app onboarding processes** and basic troubleshooting. **Soft Skills \& Competencies** ------------------------------- * Excellent telephone communication skills with the ability to **handle objections, convert leads into successful sales**, and explain card application and activation processes clearly. * Strong follow\-up skills, patience, and the ability to manage **high\-volume, repetitive outbound calling activities**. * Comfortable working against **daily calling, sales, and conversion targets** and maintaining accurate customer dispositions. * Resilient, positive, and professional when dealing with objections, low contact rates, or challenging customer interactions. * Strong attention to detail with the ability to maintain **accurate call notes, daily trackers, customer feedback, and escalation records**. **Mandatory Skills** -------------------- * **1–3 years of relevant experience** in banking telesales, credit/debit card sales or activation, contact center sales, or SME outbound customer campaigns. * **Fluent English – spoken and written.** * Strong calling and follow\-up discipline, accurate record keeping, and the ability to work in a **target\-driven environment**. * Ability to follow approved **sales/campaign scripts and banking processes** accurately. * **Urdu, Hindi, or Arabic** language skills will be an added advantage. **Skills:** telesales , CRM systems , English communication