Core Agent

Job ID: REQ10388797 Four Seasons Doha Location: Doha, Doha, Qatar widget: Full time **About Four Seasons:** Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world\-class employee experience and company culture. At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. **About the location:** Experience a seaside retreat in the heart of Qatar's vibrant capital at Four Seasons Hotel Doha. Reimagined with modern grandeur, the hotel blends timeless elegance with breathtaking views of the Arabian Gulf. From its sophisticated lobby to its vibrant collection of restaurants and lounges, this urban beachfront destination offers an exceptional luxury experience while remaining deeply rooted in authentic Qatari hospitality. Located in the heart of Doha's business district, Four Seasons Hotel Doha first opened in 2005 and features 237 beautifully appointed guest rooms and 20 private, unbranded townhouse villas. Home to one of the region's most dynamic Food \& Beverage offerings, the hotel boasts 10 exceptional dining venues, including the world's largest Nobu restaurant, alongside an extensive banquet and outside catering operation. Guests can also enjoy five swimming pools, a private beach, a state\-of\-the\-art fitness centre, and an award\-winning Spa \& Wellness Centre featuring expansive hydrotherapy facilities, including an ice room, colour therapy room, steam room, and hydrotherapy pool. Following an extensive transformation, the hotel unveiled a remarkable renovation in 2020, further elevating its position as one of the Middle East's premier luxury destinations, where world\-class experiences, exceptional service, and genuine hospitality come together. Our Team: Our team is our greatest asset and the key to our success. We demonstrate our beliefs in the way we treat each other and by the example we set for one another. In all our interactions with our guests, customers, business associates and colleagues, we seek to deal with others, as we would have them deal with us. Our team is built on mutual respect, collaboration, excellent service and passion. About the Role As a Core Agent, you will be part of the heart of our guest experience, serving as the first point of contact and ensuring seamless communication across departments. Your role will involve handling internal and external calls, managing guest requests efficiently, and supporting the smooth flow of operations within the hotel. Responsibilities * Answer and direct incoming phone calls, guest requests, and faxes in an efficient, courteous, and professional manner, ensuring maximum guest satisfaction while adhering to Four Seasons standards and policies. * Build meaningful connections with guests, proactively seek feedback, and identify opportunities to resolve concerns and exceed expectations. * Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible and resolving guest complaints effectively. * Assist guests with inquiries regarding hotel services, operating hours, key hotel personnel, in\-house events, facilities, directions, and local recommendations. * Respond to guest requests accurately and promptly, providing thoughtful recommendations based on local knowledge and hotel practices. * Ensure all guest requests are accurately logged, followed up, and updated through completion. * Monitor incoming guest messages through FS Messenger and respond promptly, involving the appropriate departments when required. * Prepare the daily Glitch Report for the morning briefing and ensure relevant issues are communicated and followed through. * Coordinate pre\-arrival and post\-stay correspondence with guests, with particular attention to Elite Guests and other high\-priority profiles. * Review daily arrivals and ensure appropriate handling of Special Attention Guests, Return Guests, VIPs, and Groups. * Inspect VIP and Special Attention guestrooms to ensure they are fully prepared and meet the required standards for a seamless arrival experience. * Check reservations three days prior to arrival according to the established schedule, ensuring all details, preferences, and special requests are accurate and properly communicated. * Ensure the accuracy and quality of guest emails, reservation confirmations, and pre\-arrival communications. What You Bring: * A minimum of 2 years of experience in same field. * Reading, writing and oral proficiency in the English language. * Demonstrated ability to interact with customers, employees and third parties that reflects highly on the hotel, the brand and the Company. * Working computer skills and knowledge including but not limited to Excel, Word, PowerPoint, Internet and Micros. What We Offer * Opportunities to build a successful career with global potential * Unique strong culture \- diversity of 50 different nationalities * Living accommodation in a high quality, well\-resourced apartment * Excellent Training and Development opportunities * Employee Recognition Programs * Complimentary nights at FS Hotels Worldwide * Paid annual home leave tickets * Complimentary meals in employee restaurants * Free transportation to work * Medical coverage