Controls Support Engineer

### **Job Title** Controls Support Engineer### **Job Description** **Controls Support Engineer – Baggage Handling System (BHS)** **Job purpose statement** * Mid to high level technical expert for PLC and Low\-Level Control (LLC) infrastructure of the Baggage Handling System. * Ensure reliable operation, maintenance, troubleshooting and optimization of PLC\-controlled BHS equipment and associated control systems. * Provide technical support for PLCs, field devices, safety systems control interfaces control\-related faults, modifications, testing, and performance issues. * Support the Maintenance Manager in maintaining system availability, reliability and contractual service requirements. * Act as a technical focal point for PLC/control\-related faults, modifications, testing, and performance issues. * Support continuous improvement and professionalization of site\-based BHS control and maintenance services. **Scope** * First\-line and advanced technical support for BHS Low\-Level Controls, PLC systems, remote I/O, industrial networks, drives, scanners, sensors and associated field equipment. * Diagnosis, analysis and restoration of PLC/control incidents affecting BHS operations. * Technical support for preventive, corrective, breakdown and emergency maintenance activities related to BHS controls. * Coordination of technical incidents with Senior Controls Support Engineer, Maintenance Manager, OEM specialists and Global Service Desk when required. * Monitor PLC/control\-system health, communication status, alarms, recurring faults and overall performance. * Support contingency procedures, recovery trials, shutdown/start\-up activities and crisis recovery exercises. **Qualification and abilities** * Bachelor’s degree / Diploma in Electrical, Electronics, Instrumentation, Automation, Mechatronics, Control Engineering or equivalent technical qualification. * Minimum 10 years of relevant experience in PLC/automation system and preferably 5 years of experience in Baggage Handling Systems. * Strong practical knowledge of PLC programming, diagnostics and troubleshooting; Siemens S7 / TIA Portal experience is preferred. * Strong knowledge of Low\-Level Controls (LLC), control panels, remote I/O systems, industrial field devices and control architecture. * Good knowledge of industrial communication networks such as PROFINET, PROFIBUS, Ethernet/IP and Modbus TCP/IP. * Experience with VFDs, motor control, encoders, sensors, scanners, photoelectric devices and safety\-related equipment. * Ability to read and understand electrical drawings, control schematics, network diagrams, I/O lists, functional descriptions and PLC logic. * Knowledge of SCADA/HMI systems and their interface with PLC\-controlled equipment. * Basic understanding of server/client architecture, networking, virtualization and IT infrastructure associated with BHS controls is preferred. * Good English verbal and written communication skills and ability to work independently within multidisciplinary teams. * Good understanding of safe working practices, permit\-to\-work requirements and electrical/control\-system safety procedures. **Responsibilities** * Diagnose PLC, control\-system, communication and field\-device faults and restore equipment within agreed response and resolution targets. * Perform Root Cause Analysis (RCA) for recurring or critical BHS control\-system failures and recommend permanent corrective actions. * Troubleshoot PLC hardware/software, I/O modules, communication interfaces, industrial networks, drives, sensors, actuators and safety circuits. * Monitor PLC alarms, diagnostic buffers, communication faults, system logs and equipment status to identify potential failures. * Perform PLC backup, program verification, comparison, restoration and controlled software modifications as authorized. * Ensure PLC program changes and configuration modifications follow approved change\-management procedures. * Support preventive maintenance and health checks of PLC panels, control cabinets, industrial network devices, remote I/O and related equipment. * Support breakdown, corrective and emergency maintenance during operational disruptions. * Coordinate technical incidents with Controls Support Engineer, IT Engineer, OEM and Global Service Desk where higher\-level support is required. * Support testing and validation of contingency modes, recovery procedures, failover scenarios and operational recovery plans. * Maintain updated backups of PLC programs, configurations, parameters, network settings and related technical documentation. * Provide technical guidance and on\-the\-job support to maintenance technicians regarding PLC/control troubleshooting. * Ensure compliance with site safety, cybersecurity, configuration\-management and maintenance procedures. * Identify opportunities to improve system reliability, availability, maintainability and operational performance. **List of key activities** * Execution of daily PLC and control\-system maintenance activities. * Daily/weekly inspections and health checks of PLC and LLC systems. * Review PLC diagnostics, communication status, alarms and system performance. * Troubleshooting and fault\-finding during BHS equipment failures. * Attend and resolve PLC\-related breakdown calls. * Check PLC\-to\-PLC, PLC\-to\-SCADA/HMI and PLC\-to\-field\-device communication. * Perform PLC program backups and configuration verification as per approved schedules. * Support preventive and corrective maintenance of control panels and field devices. * Support replacement/configuration of PLC CPUs, communication modules, I/O modules, network switches, drives and associated equipment. * Participate in planned shutdowns, system restart activities, testing, commissioning and operational trials. * Support major incident coordination and provide timely technical updates to relevant stakeholders. * Participate in RCA and preparation of corrective/preventive action plans. * Monitor repeated faults and identify opportunities for permanent technical improvements. * Coordinate with Operations, IT, Maintenance, OEM specialists and Global Service Desk. * Maintain PLC\-related maintenance records, fault reports, backup records and change documentation. * Contribute to weekly, monthly and quarterly reports covering system failures, recurring faults, availability and improvement activities. * Support training and knowledge transfer to maintenance technicians and other site personnel. **Work pattern** **Differentiator** * Advanced troubleshooting capability for complex PLC and Low\-Level Control faults affecting BHS availability. * Ability to understand the complete control chain from PLC logic through industrial networks to field devices and mechanical equipment. * Ability to identify root causes of repetitive faults rather than only restoring equipment temporarily. * Effective coordination between Controls, IT, Operations, Maintenance, OEM and client teams. * Development and implementation of improvements in PLC programs, diagnostics, maintenance methods, tools and system reliability. * Strong focus on preventive actions, lifecycle management and continuous improvement.