Consultant - Fragrances

• Build and maintain guest experience standards in order to build strong loyalty • Address customers' queries about products, prices, availability, product uses, and services • Communicate with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpassing customers expectations • Advise customers on product ranges best suited to their needs • Demonstrate usage and benefits of various brands and products • Generate sales, while achieving line and sales targets, using make up knowledge • Sell-out target tracking at store level • Generate daily sales reports • Participate in achieving incentives • Track post-launch sales at store level • Ensure merchandising levels in the store are met as per the brand guidelines • Ensure in store stock replenishment in the appropriate shelves/counters, at appropriate times • Report stock shortages using the stock order form • Ensure stock receipt as per set procedures What you'll need to succeed • Proven expertise in fragrance , with a strong understanding of fragrance families, ingredients, layering, and client consultation • Strong knowledge of luxury retail standards and premium customer service • Passion for fragrance, storytelling, and creating personalized scent journeys for clients • Fluent English communication skills (spoken); additional languages are an advantage