Collection Specialist

In this role, you will own the full collections cycle: assessing risk on overdue accounts, enforcing payment terms, negotiating resolutions, and protecting the company’s cash-flow health. You will work closely with the finance, risk, and operations teams to solve payment issues, escalate cases when needed, and maintain high-quality customer communication. This role suits someone hands-on, organized, and comfortable in a fast-moving startup environment. Responsibilities • Manage a portfolio of overdue accounts using collection best practices to minimize risk exposure • Follow structured collections workflows and suggest improvements where needed • Negotiate payment plans and settlements in line with company policy and credit risk guidelines • Assess client payment behavior and flag high-risk accounts early • Track payments, update internal systems, and ensure data accuracy • Prepare daily and weekly reports on collections and credit risk performance • Collaborate with finance, legal, and risk teams on escalations • Support dispute resolution by coordinating with internal departments • Maintain professional, customer-focused communication in all interactions • Identify trends and risks and flag issues early to management • Help build efficient credit control processes as the team scales • Apply skip-tracing techniques ✅ 2–5 years of experience in B2B credit control, collections, or financial operations (B2B lending / Fintech / Financial Services) Bonus: Experience working with SME clients ✅ Strong understanding of credit risk, credit products and payment terms enforcement ✅ Strong communication and negotiation skills ✅ Excellent follow-up, accuracy, and attention to detail ✅ Ability to work with CRM/collection tools and Excel ✅ Comfortable with a fast-paced, performance-driven environment ✅ Professionalism and empathy when handling sensitive client cases ✅ Fluency in English and Hindi. Arabic is a plus