Cloud Native Senior Architect

WHAT YOU'LL DO Design and Architecture Support • Partner with Portworx Delivery/Solution Architects to support design and architecture workshops, gathering customer technical requirements and documenting the as-is technical environment • Identify key customer integration points with Kubernetes, storage, and backup solutions • Assist in documenting design decisions, including storage/backup workflows, high availability and disaster recovery configurations, scalability plans, and networking/security considerations • Understand prospects' and customers' technical needs related to their Cloud Native Kubernetes deployments and translate them into actionable implementation plans Deployment and Operations • Design, install, configure, and maintain Kubernetes clusters and Portworx-based solutions using best practices, Kubernetes manifests, and Helm charts • Deploy and operate Portworx solutions (Enterprise, PX-Backup, PX-DR) across customer Kubernetes environments (OpenShift, Rancher, VKS, or other orchestrators), on-prem and in the cloud • Ensure Portworx is correctly configured against underlying storage platforms (FlashArray, FlashBlade, or other equivalent storage layers) and optimized for performance, scale, and reliability • Lead API/microservices solution deployment and day-2 operations, including monitoring via Prometheus/Grafana/other Observability and alerting best practices • Support CI/CD pipelines and Infrastructure-as-Code workflows (Jenkins, GitOps, Terraform, Ansible, Chef, Puppet) relevant to Portworx delivery Customer Support and Enablement • Act as the initial point of contact for Portworx support case (break/fix) inquiries and Request for Enhancement (RFE) requests within the account/region • Collaborate with Portworx Support and Product Engineering teams to provide an excellent customer experience and drive timely issue resolution • Support customers through validation and testing of changes prior to production implementation, remediating issues identified during testing • Provide knowledge transfer and training sessions to customer teams to support ongoing Portworx operations • Maintain clear, ongoing communication with customer stakeholders and the Everpure delivery team on project status, risks, and outcomes Delivery and Collaboration • Work within Everpure's Advanced Services delivery methodology, supporting Delivery/Solution Architects and Project Managers through the full engagement lifecycle • Collaborate with Certified Delivery Partners and customer/vendor teams (e.g., system integrators, platform teams) as part of a coordinated delivery effort • Contribute field experience back into repeatable procedures, runbooks, and templates to standardize delivery and improve quality across engagements • WHAT YOU BRING Experience • 10+ years of hands-on experience deploying and troubleshooting production Kubernetes environments; experience building and operating containerised solutions • Proven experience with DevOps practices and a strong understanding of the cloud-native technology landscape • Experience supporting enterprise customers directly, including comfort working on customer sites/production environments and communicating technical progress clearly Technical Skills • In-depth experience deploying, configuring, and troubleshooting Kubernetes environments; proficiency with at least one of OpenShift, Rancher, Mirantis, or other orchestrators • Familiarity with other container orchestration platforms. • Linux system administration experience (RHEL, SLES, Debian, Ubuntu) • Networking fundamentals (TCP/IP, DNS, load balancing) • Software-defined storage concepts (NFS, Block, iSCSI) and understanding of open-source databases/modern data platforms supporting highly available business applications • CI/CD experience (Jenkins, GitOps, Argo, Airflow) and Configuration Management/Infrastructure-as-Code tooling (Terraform, Chef, Puppet, or Ansible) • Working knowledge of cloud IaaS environments such as AWS, Azure, and Google Cloud Platform • Familiarity with backup, disaster recovery, and object storage management in cloud and on-prem environments • Bachelor's Degree in Computer Science, Engineering, Mathematics, a related field, or equivalent experience Desirable Additional Skills and Certifications • Certified Kubernetes Administrator (CKA) and/or CKAD qualification, or equivalent hands-on experience • Scripting skills (Bash, Python, Ruby) • Virtualisation technologies (KVM, VMware) and version control systems (Git, SVN) • Monitoring and logging tooling (Prometheus, Grafana, ELK) • Security fundamentals (SSL/TLS, Kubernetes Secrets, RBAC) • Experience with the OpenStorage SDK (REST and gRPC interfaces) • Experience with HA deployments for modern scale-out databases and data processing solutions (Cassandra, PostgreSQL, MySQL, MongoDB, Kafka, Elasticsearch) • Cloud or Portworx-related certifications (e.g., AWS Certified DevOps Engineer, Pure Certified Portworx Enterprise Professional) Soft Skills • Attention to detail and strong troubleshooting discipline in complex, high-pressure environments • Comfortable consulting on customer sites related to complex solutions • Strong, clear communication skills with both technical and business stakeholders • Adaptability and a proactive, collaborative approach to problem-solving Logistics • Must already be based and eligible to work in the Dubai or Abu Dhabi; with a willingness to travel to customer sites across EMEA and Everpure offices where needed which can be 30% of the time or more, where needed. • Contract engagement, with scope and duration aligned to Everpure's Portworx EMEA delivery roadmap