Clinic Support Assistant

• Prepare and organize clinical areas (including waiting areas) for patient presence, consultations and procedures • Provide non-interventional assistance to licensed healthcare professionals during medical examinations and treatments (eg. chaperoning, consumable/room preparation and turn around) • When trained and competent, perform basic patient care tasks, such as helping with mobility, bed making and personal hygiene, at the instruction and supervision of the licensed healthcare professional • When trained and competent, ensure medical equipment is sterilized and cleaned and ready for use according to NMC Policy • Manage patient records, updating information and ensuring confidentiality and data protection • Schedule patient appointments and handle admissions/discharges, inclusive of follow up discharge phone calls • Monitor inventory of medical supplies and restock as needed • Provide emotional support and clear communication to patients and families when required and following the instruction of the healthcare professional • Adhere to all safety, health, and infection control procedures • Speak up if something isn't right • Maintain awareness of and comply with the NMC Policies and Procedures • Participate in activities related to DOH/DHA/MOH/MOHAP and NMC Quality Improvement when required • Uphold regulatory and accreditation standards applicable to daily practice • Support in the escort of patients within and between departments • Transport patient specimens in accordance to NMC Policy • Strictly adhere to the regulator Scope of Practice • High school diploma or equivalent • Additional certification or training (preferred by some employers) • Ability to be trained and become competent in basic patient care tasks and equipment sterilization • Good communication and emotional support skills • Knowledge of confidentiality and data protection practices • Familiarity with safety, health and infection control procedures