Client Service Executive

Urgent Client Service Executive Duties and Responsibilities Offer necessary product knowledge and technical expertise. Train new clients and make sure of full understanding of modules & solutions. Provide regular updates to clients on the progress of customer service projects with SMIT customers and campaigns that directly affect each client. Develop open and effective channels of communication with each SMIT client that can be employed by other departments as well. Assist with/handle escalated customer support issues. Simplifies and strengthens customer experiences and builds customers' trust by listening to feedback, understanding reasons for dissatisfaction, and identifying opportunities to improve. Makes recommendations for service improvement plans and ensures actions are followed through to completion in a timely manner. Uncover potential clients' needs to sell solutions. Assist sales through calls and web-based presentations to maintain product positioning and strategies. Handle in-depth knowledge of products and technologies, competitors and market conditions. Work on own or as part of a team to achieve targets. Desired Skills & Experience Core skills: Based on job listings we looked at, employers want Client Service Executive with these core skills. If you want to work in this field, focus on the following. • Fluency in written and spoken English and Arabic. • Professional appearance, attitude and communication style. • Bachelor s degree (ideally IT). • Minimum of 3 years experience with a proven track record of accomplishment in customer support in software solutions filed in Qatar. • Good understanding of the broad technology landscape deployed across a global enterprise,including ERP & CRM systems. • High competence in delivering product presentations and managing client workshops and proof of concepts. • Must be a self-starter & have strong communication skills. • Account planning and management. • Strong work ethic.