CID Agent

To ensure all guests data is updated in the police system, and to assist Front Office operation whenever needed. CID Data Agent attends promptly and efficiently to all phone calls within 3 rings and is the primary point of contact for all telephone correspondence within the hotel. All phone calls are answered with a warm welcome and answer any guest questions, anticipate their wants and needs and resolve guest problems. Ensure guest s immediate requirements are catered for. The CID Data Agent has an awareness of regular guest names and requirements and has a full understanding of core Front Office process. ESSENTIAL FUNCTIONS: To check in and check out all the guests in the CID system, respecting the local government requirements in order to avoid penalties To monitor and correct any discrepancy shown by the PMS and CID system reconciliation To handle all CID related messages and information, acting as a link between the hotel and the local authorities To attend all CID related trainings and to train and monitor colleagues accordingly, constantly updating the AFOM, NM and FOM To maintain a structured filing system, as per CID and audit procedures requirements Has a full knowledge of Marriott Bonvoy Program, Hotel occupancy and availability Knowledgeable in all room types and attributes (layout, size, connecting configurations, and views) Keeping Butlers informed of blocking and unblocking rooms, reallocation and room moves when Front Office liaises the changes with the Agents Locate arriving, in-house and departed guests by name and room number Competent in messaging functionality (creating, modifying, delivering, deleting) PREFERRED QUALIFICATIONS Related Work Experience: At Least 1 year of experience within the hospitality industry