Chief Concierge

Job Description • Oversee the Concierge team and create an environment where guest service is paramount. • Build and maintain relationships with Dubai restaurants, bars, clubs, theatres, music venues, etc., that may be used by our guests. • Consistently strive to increase guest satisfaction in relation to TripAdvisor and general guest feedback. • Manage the team s performance on a day-by-day basis and ownership of the team s performance in relation to guest satisfaction. • Promote in-house resources and outlets. • Facilitate the Concierge team to be knowledgeable with all relevant aspects of Dubai (including City events, transport, new openings, restaurant/theatre recommendations, sightseeing) • Ensure correct reporting procedures for any guest-related incident, accident, complaint, request, are in place. • Knowledge of all arrivals/departures and ensure guest name used at all times. • Fully conversant with current hotel availability situation at any given time, and also future availability. • Complete knowledge of all hotel features and services including Food & Beverage outlets (menu, price range, promotions, and opening hours), spa (facilities, opening hours), etc. • Manage any specific business service requests (printing, faxing, mobile/computer hire, etc) with charge as appropriate (no Business Service Centre on site). • Fully conversant with all hotel room types, numbers, layout, locations, rates. • Fully conversant with special packages, short & long-term promotions (hotel, outlets, spa), and pass on to Sales Department any possible leads which could develop into future business. • Form part of the fire team and assist in any emergencies which may arise. • Ensure all necessary supplies are available for Concierge in order to work efficiently, and oversee ordering and completion of Purchase Orders in line with hotel policies and procedures. • College Degree in Business, Hospitality, or Related field preferred. • Knowledge of the local city. • One to two years in a public contact position, preferably in an upscale or lifestyle brand hotel • Enter and locate work related information using computers and/or point of sale systems • Possess a gracious, friendly, and fun demeanor • Ability to multitask, work in a fast paced environment and have a high level attention to detail • Strong verbal and written communication skills in English • Maintain positive and productive working relationships with other employees and departments • Ability to work independently and to partner with others to promote an environment of teamwork